Leslie Maciel
Phoenix,Arizona
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Clinica La Familia
Glendale Arizona
12.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Streamlined check-in processes, reducing wait times for guests.
Verifier
BHFC Financial Services
Glendale, Arizona
02.2022 - 05.2024
- Inputted customer's information into the system. Verified customer's references and employment were charted. Ran and read credit reports from applicants. Confirmed customer's addresses are valid. Helped with emailing dealerships regarding what is needed to close a deal.
Dispatcher
EOC Trucking LLC
Glendale, Arizona
03.2021 - 01.2022
- Accepted calls for truck services. Contacted truck drivers to scheduled pickups and deliveries. Coordinated and supervised the schedules of truck drivers. Ensured products and goods are picked up and delivered in a timely manner.
Call Center Representative
Consumer Cellular
Phoenix Arizona
08.2020 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Crew member
Mcdonald’s
Phoenix, Arizona
02.2019 - 10.2019
- Greeting and welcoming customers. Taking food orders through the drive through. Managing money. Serving food and beverages. Keeping the food preparation area clean.
Education
High School Diploma - undefined
Glendale High School
Glendale, Arizona05.2020
Skills
- Fluent in Spanish: speak, read and write
- Typing speed of 60 WPM
- Handle, balance and register money
- Able to master new assignments quickly
- Proper note taker and organizer
- Devoted to meeting requirements
- Time management
- Attention to detail
- Customer service
- Listening skills
- Cash handling
- Telephone etiquette
- Scheduling appointments
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Clinica La Familia
12.2024 - 02.2025
Verifier
BHFC Financial Services
02.2022 - 05.2024
Dispatcher
EOC Trucking LLC
03.2021 - 01.2022
Call Center Representative
Consumer Cellular
08.2020 - 01.2021
Crew member
Mcdonald’s
02.2019 - 10.2019
High School Diploma - undefined
Glendale High School