Leslie Magana-Ojeda
Trussville,Alabama
Summary
I am a driven college student who has worked mostly full-time through my academic career and currently working in computer repair. I am actively searching for Computer Science and Digital Forensic related internships and jobs so that I can gain more experience in my field of study. I am passionate about becoming a better programmer and analyst as well as working to improve my skills for the workplace.
Overview
5
5
years of professional experience
Work History
Apple Pro Geek Squad Agent
Best Buy
05.2021 - Current
- Provided base level IT support to incoming clients.
- Displayed strong interpersonal skills among customer interactions and company staff.
- Troubleshooted a variety of hardware issues and provided efficient solutions to technical issues.
- Performed diagnostics on PC and MAC operating systems.
- Reviewed support cases and communicated with Apple support teams to efficiently repair client’s devices.
- Worked with Microsoft related applications in order to educate clients on how to properly use them.
- Assisted in data recovery and transfer services for computers.
Team Lead
Chick-fil-A
06.2019 - 03.2021
- Received a quick promotion based on strong work ethic and dedication to the team.
- Learned and rotated through different stations based on the restaurant’s needs.
- Provided exceptional customer service to incoming guests.
- Provided brief training sessions to new hires.
- Learned to delegate with difficult situations and people in order to achieve time goals and customer satisfaction.
Education
Bachelor of Science - Digital Forensics
University of Alabama At Birmingham
Birmingham, AL08.2025
Associate of Arts - Computer Science
Jefferson State Community College
Birmingham, AL12.2023
High School Diploma -
Shades Valley High School
Irondale, AL06.2020
Skills
- Fluent in Spanish
- Problem-solving
- Positive Attitude
- Detail-oriented
- Technical Support
- Ability to work under pressure and with a team
Accomplishments
- Received the Chick-fil-A Leadership Scholarship during the first two years of college.
- Recognized as a top performer in current job.
Timeline
Apple Pro Geek Squad Agent
Best Buy
05.2021 - Current
Team Lead
Chick-fil-A
06.2019 - 03.2021
Bachelor of Science - Digital Forensics
University of Alabama At Birmingham
Associate of Arts - Computer Science
Jefferson State Community College
High School Diploma -
Shades Valley High School