Leslie Malik
DAYTONA BEACH,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Self-employeed
11.2021 - Current
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Medical Insurance Billing And Coding
Anthem College - Phoenix
Phoenix, AZ06.2015
Skills
- Customer satisfaction measurement
- Product Education
- Inbound Call Management
- Problem-solving abilities
- Reading Comprehension
- Call Management
- Data Entry
- Medical terminology knowledge
- Order Fulfillment
- Calm and Professional Under Pressure
- Microsoft Outlook
- Remote Office Availability
- Computer Skills
Timeline
Customer Service Representative
Self-employeed
11.2021 - Current
Associate of Science - Medical Insurance Billing And Coding
Anthem College - Phoenix