Leslie Marshall
Orlando,FL
Summary
Focused professional with proven knowledge of acute care facility, ambulatory care, and customer service. Aiming to leverage my skills to successfully fill the healthcare role at your company.
Overview
8
8
years of professional experience
Work History
Front Desk Support Specialist
Concentra Urgent Care Center
Orlando, FL
03.2023 - Current
- Greet Visitors; ascertain purpose of the visit, and direct them to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Interview patients to complete documents, case histories or forms such as intake or insurance forms.
- Complete and record medical charts, reports, or correspondence using computer.
- Complete insurance verifications or other claim forms.
Medical Assistant
Baptist Neurology Group
Jacksonville, FL
11.2020 - 03.2022
- Assisted in patient intake procedures, ensuring accurate information collection and data entry.
- Conducted routine diagnostic tests, including EKGs and lab specimen collections, adhering to safety protocols.
- Managed appointment scheduling and follow-up communications to enhance patient experience and efficiency.
- Collaborated with healthcare providers to prepare treatment plans based on patient assessments and medical histories.
- Assisted with prescription refills and medication requests for patients.
Front Office Assistant
Decatur Pediatric Group P.A
Atlanta, GA
05.2019 - 06.2020
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Assisted with patient intake processes, ensuring accurate data entry and confidentiality compliance.
- Streamlined communication between medical staff and families to improve service delivery.
- Developed and maintained organized filing systems for patient records, enhancing retrieval speed.
Front Office Specialist
Concentra Urgent Care Center
Atlanta, GA
04.2018 - 05.2019
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between medical staff and patients to optimize service delivery.
- Provided forms to fill out or update and added latest information computer system.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Streamlined office procedures, enhancing overall efficiency of front office operations.
Education
Associate of Science - Nursing
Breckinridge School of Nursing
Jacksonville, FL09-2014
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Front Desk Support Specialist
Concentra Urgent Care Center
03.2023 - Current
Medical Assistant
Baptist Neurology Group
11.2020 - 03.2022
Front Office Assistant
Decatur Pediatric Group P.A
05.2019 - 06.2020
Front Office Specialist
Concentra Urgent Care Center
04.2018 - 05.2019
Associate of Science - Nursing
Breckinridge School of Nursing