Leslie Martinez
Preston,ID
Summary
Dynamic and licensed Cosmetologist with a proven track record of enhancing client satisfaction and retention through expert hair styling and effective relationship building. At Self Employed, leveraged trend awareness and advanced cosmetology training to grow client base and sales. Excelled in client consultations and education, achieving a high number of return customers.
Overview
16
16
years of professional experience
Work History
Cosmetologist
Self Employed
Preston, ID
09.2003 - 02.2020
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Developed new techniques to improve appearance of customer and provide different looks.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Increased revenue through effective customer service and inventory management.
Education
Cosmetology License - Cosmetology
Career Beauty College
Rexburg, ID09.2003
Evanston High School
Evanston, WY05.2001
Skills
- Trend Awareness
- Friendly Communication
- Relationship Building
- Product expertise
- Nail Treatments
- Hairstyling
- Active Listening
- Client Education
- Hair Assessments
- Issue Resolution
- Strong manual dexterity
- Chemical Mixing and Application
- Hair Styling
- Product and Service Explanations
- Hair Coloring and Highlighting
- Cosmetology
- Sanitation Practices
- Continuing education
- Client consultation
- Relationship building and management
- Social Media Promotion
- Client Consultations
- Esthetics
- Scheduling appointments
- Sales expertise
- Advanced cosmetology trained
- Decision-Making
- Sanitation maintenance
- Bleaching, dyeing, and tinting
- Hair coloring expert
- Waxing treatments
- Reflective listening
- Styling Tools
- Sales and Upselling
- Administrative Procedures
- Anatomy
- Hair conditioning and styling
- Product Knowledge
- Selling and Upselling
- Clear Communication
- Color matching master
- Type product expert
- Customer Consultation
- Social skills
- Physical Strength
- Special Event Hair Styling
- Product Upselling
- Salon Management
- Scalp treatments
- Men and women haircuts
- Cosmetics selection assistance
- Licensed Cosmetologist
Timeline
Cosmetologist
Self Employed
09.2003 - 02.2020
Cosmetology License - Cosmetology
Career Beauty College
Evanston High School