Leslie Mathon
NORTH LAUDERDALE,FL
Summary
Dedicated professional with years of customer care service experience in a demanding environment which has given me the capability to support the growth and profitability of an organization by efficiently resolving issues related to complex networks and other technical problems as well as customer support issues.
Overview
13
13
years of professional experience
Work History
Home Security Specialist
Comcast/Xfinity
07.2018 - Current
- Establish rapport and promote relationships by providing a unique positive experience for each customer through personalizing sales interaction
- As team ambassador, assisted and managed other agents while maintaining professionalism and integrity with a warm and friendly demeanor
- Came up with solutions to simplify sales process and customer interaction.
Technical Support Representative/ CSR
Hotwire Communications
02.2017 - 04.2018
- Handle customers with technical issues with cable, internet, and telephone services
- Also took care of billing issues and scheduled appointments for truck rolls for technicians to go to property
- Setup new accounts.
Customer Care Specialist
Alorica/Directv
04.2014 - 02.2017
- Aid customers with billing inquiries, allocate credits, solve escalation issues, offer partnership with internet providers in customers’ area, preserve low AHT and high call volume as well as provide excellent customer satisfaction.
Financial Aid Consultant/Processor
DSA
04.2013 - 03.2014
- Direct Student accounts, review NSLDS database to obtain loan information, consolidate student loans with new lender, aid in escalation calls and in completing the FAFSA Application.
Paralegal
Ultimate Staffing
03.2012 - 12.2012
- Handle client system processes, request financial figures from client, carry out basic financial calculations provided by client; draft, review and verify simple legal pleadings and or affidavits and upload documents in LPS for client execution and update client systems and CMS.
Jr. Underwriter
Bayview Loan Servicing
08.2011 - 02.2012
- Evaluate customer documents to ensure they are updated, calculate income and determine if modification or forbearance would benefit client, stack documents in stacking order and submit for final review, organize and arrange files for internal auditing, view current market value of property and determine if past due forgiveness would help.
Education
Bachelors in Information Systems Security -
Colorado Tech University
11.2011
Associates in Computer Science -
Broward College
04.2003
High school Diploma -
McArthur High School
Skills
- Can type more than 45WPM
- Able to speak French and Creole fluently
- Proficient troubleshooter and vast technical knowledge
- Experience with the Internet, PowerPoint, QuickBooks, Microsoft Excel, and Microsoft Word, Microsoft Works, Microsoft Spreadsheet
- Experience working with mainframe programs such as Rumbas
- Worked with programs such as NSLDS Database, Campus Vu, Oracle, Ramm, Orion, Genesys, Care, Opus, CentreVue, Urban, Stewart, Iportal, LS400, Calyx Point, CMS
- People person, with great customer service skills and a can-do attitude
References
Available Upon Request
Languages
English
Professional
French
Native/ Bilingual
creole
Native/ Bilingual
Timeline
Home Security Specialist
Comcast/Xfinity
07.2018 - Current
Technical Support Representative/ CSR
Hotwire Communications
02.2017 - 04.2018
Customer Care Specialist
Alorica/Directv
04.2014 - 02.2017
Financial Aid Consultant/Processor
DSA
04.2013 - 03.2014
Paralegal
Ultimate Staffing
03.2012 - 12.2012
Jr. Underwriter
Bayview Loan Servicing
08.2011 - 02.2012
Bachelors in Information Systems Security -
Colorado Tech University
Associates in Computer Science -
Broward College
High school Diploma -
McArthur High School