Leslie Miller
Lansing
Summary
An organized, curious, and highly motivated individual with six years of professional experience in conflict management, loss prevention strategies, retail operations, team training, and handling of emergency and crisis scenarios. Proven ability to accurately document incidents and case reports, enhance the customer experience through active listening and a friendly demeanor, and prioritizing safety and well-being in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Protection Team Leader
Target
Livonia, MI
07.2025 - Current
- Influenced and validated physical security and safety processes; participated in store response and emergency crisis situations; created security plans for in-store events
- Led a team of hourly team members; including leveraging skills in interviewing, developing, evaluating, and retaining talent
- Maintained relationships inside and outside Target, including district/store leaders, nearby retailers, and law enforcement
- Initiated, investigated and resolved both external and internal theft investigations through accurate case documentation, in-store apprehensions/detainment of shoplifters, and analyzing key metrics from various databases
- Identified shortage risks in heavily trafficked areas and supported leaders across the store in developing tactics that reduced shortage and drove profitable sales
Target Security Specialist
Target
Lansing, MI
08.2021 - 07.2025
- Prevented theft and shortage at the front of store by performing merchandise receipt checks and providing guest service in accordance with Target standards
- Identified and communicated theft trends to team members and leaders across the district
- Maintained a physical presence throughout the store and performed regular parking lot checks
- Leveraged de-escalation tactics and resources when responding to security incidents
- Submitted appropriate documentation in the case management system for all incidents, following AP policy and procedures
Guest Advocate
Target
Lansing, MI
06.2020 - 08.2021
- Delivered exceptional guest service by answering questions and resolving issues promptly
- Facilitated efficient checkout experiences through the use of POS systems and cash handling procedures
- Delivered fulfillment orders, assisted guests using Self-Checkout, and performed Cash Office duties
- Trained new team members on company policies, guest engagement techniques, and operational procedures
- Worked efficiently to minimize guest wait time while maintaining brand and accuracy
Style Team Member
Target
Lansing, MI
08.2018 - 08.2019
- Collaborated with the Visual Merchandiser to enhance shelf displays and mannequin presentation to drive guest engagement
- Maintained cleanliness and brand reputation when performing fitting room checks and zoning duties, with an emphasis on guest-centered selling and meaningful interactions
- Adhered to Target's Visual Merchandise Guide when placing items on the sales floor
- Accurately unloaded and backstocked merchandise from the truck
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI05.2025
Skills
- Incident Reporting/Case Report Writing
- Conflict Management and Resolution
- De-escalation Tactics
- Loss Prevention Strategies
- Team Training
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
Accomplishments
- Published in Target's AP Monthly in May 2023 recognizing my incredible guest experience in the handling of an active shooter situation
- Awarded the Region 100 AP Experience MVP in 2021 (Target)
- Received the AP All Star Award for Safe and Secure Culture in March 2026 (Target)
Certification
Basic Life Support / CPR - American Red Cross (valid through August 2027)
Timeline
Asset Protection Team Leader
Target
07.2025 - Current
Target Security Specialist
Target
08.2021 - 07.2025
Guest Advocate
Target
06.2020 - 08.2021
Style Team Member
Target
08.2018 - 08.2019
Bachelor of Arts - Psychology
Michigan State University