Leslie Miranda
San Antonio ,TX
Summary
Dynamic leader with a proven track record at Nordstrom, adept in operations management and customer loyalty. Excelled in creating engaging customer experiences, boosting sales through effective upselling, and fostering team collaboration. Demonstrates exceptional problem-solving abilities and adaptability, achieving significant sales targets and enhancing client satisfaction.
Knowledgeable Desired Position with solid background in overseeing cosmetic sales and staff management. Successfully led teams to achieve sales goals while maintaining high customer satisfaction. Demonstrated expertise in makeup application and skincare consultations, enhancing client experiences and driving repeat business.
Personable and driven with passion for beauty and customer service. Possesses solid product knowledge and sales techniques, along with effective communication skills. Aims to enhance customer satisfaction and drive sales growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cosmetic Counter Manager YSL /Armani
Nordstrom
San Antonio, TX
01.2023 - Current
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetics counter.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Introduced initiatives and sales strategies to exceed goals.
Fragrance Vendor
Loreal Cosmetics
San Antonio, TX
07.2021 - 01.2023
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Earned repeat business from loyal clientele through attentive service and proactive communication about new arrivals or upcoming promotions.
- Offered expert knowledge of various fragrance brands, educating customers on scent profiles, ingredients, and proper application techniques.
- Partnered with leading fragrance brands to stay current on industry trends, new product releases, and training opportunities.
- Worked closely with store visual merchandising teams to create eye-catching window displays featuring popular fragrances or special promotions.
- Optimized customer satisfaction by assisting in resolving any issues or concerns regarding their purchases promptly and professionally.
- Assisted with sales forecasting and budgeting efforts in collaboration with store management, helping to achieve overall financial goals for the fragrance department.
- Boosted customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
- Provided training to new team members on product knowledge, sales techniques, and customer service standards.
- Utilized social media platforms to engage with customers online, sharing product information, promotional offers, or upcoming events related to the fragrance department.
- Initiated contact with potential clients through cold calling or networking at industry events to generate leads for future business opportunities.
- Achieved monthly sales targets through consistent upselling and cross-selling of complementary products.
- Conducted in-store events to promote new fragrance launches, driving brand awareness and generating increased sales.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
Cosmetic Counter Manager
Dior Cosmetics
San Antonio, TX
09.2017 - 07.2021
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Recruited, hired, and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Fostered a positive work atmosphere through open communication channels among team members.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
Beauty Sales Associate
Chanel
San Antonio Tx.
09.2015 - 07.2017
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
Cosmetic Beauty Advisor
Macy’s
San Antonio Tx.
11.2012 - 06.2015
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
- Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
Education
Bachelor Of Accounting - Accounting
UNAM
Mexico City 06.2003
Skills
- Customer loyalty
- Operations management
- Suggestive selling
- Event planning
- Product upselling
- Business planning
- Sales coaching
- Staff education
- Cosmetic application
- Product inventory
- Skin treatment
- Skincare demonstration
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Computer skills
- Active listening
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Work Planning and Prioritization
- Self motivation
Certification
Fragrance, makeup, Skincare specialist certified by Chanel Cosmetics, Dior, L’Oréal
Leadership Team by Dillard’s
Life insurance by Primerica Insurance.
CPR
First Aid
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cosmetic Counter Manager YSL /Armani
Nordstrom
01.2023 - Current
Fragrance Vendor
Loreal Cosmetics
07.2021 - 01.2023
Cosmetic Counter Manager
Dior Cosmetics
09.2017 - 07.2021
Beauty Sales Associate
Chanel
09.2015 - 07.2017
Cosmetic Beauty Advisor
Macy’s
11.2012 - 06.2015
Bachelor Of Accounting - Accounting
UNAM