Leslie Morales
Chula Vista,CA
Summary
Driven Assistant Manager at Walmart, adept in operations management and team leadership, significantly enhanced customer satisfaction and financial accuracy. Excelled in staff training and development, fostering a positive work environment. Skilled in problem-solving and multitasking, consistently met retail objectives, demonstrating a strong blend of employee scheduling and customer relations expertise. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Walmart
National City, CA
04.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Photographer
Photogenic
San Diego, CA
08.2015 - 04.2017
- Managed inventory control for photographic equipment and supplies, reducing waste and lowering costs.
- Implemented effective follow-up procedures after project completion for obtaining testimonials or referrals from satisfied customers.
- Collaborated with team members to enhance overall sales performance and achieve monthly targets.
- Ensured proper maintenance of photographic equipment, prolonging lifespan while saving on replacement costs.
- Participated in networking events within the community to expand professional connections and create awareness about services offered.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
Education
No Degree - BA Computer Science
Universidad De Baja California
Tijuana Baja CaliforniaNo Degree - Psychology
Southwestern College
Chula Vista, CAHigh School Diploma -
Cetis 156
Tijuana 07.2009
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Employee Scheduling
- Operations Management
- Retail Operations Management
- Team Leadership
- Problem-Solving
- Multitasking Abilities
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Walmart
04.2017 - Current
Sales Photographer
Photogenic
08.2015 - 04.2017
No Degree - BA Computer Science
Universidad De Baja California
No Degree - Psychology
Southwestern College
High School Diploma -
Cetis 156