Leslie Newton

• Answer phone calls in timely and professional manner
• Pulled and filed insurance benefits for eye appointments and glasses or contacts
• Assist patients in choosing eyewear
• Basic eyewear fitting and glasses adjustments
• Dispense glasses and contacts to patients as needed
• Maintain clean dispensary

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• Design creatives, write copy, and manage social media postings on multiple platforms
• Respond to all customer service needs in a timely and professional manner
• Upload podcast episodes into management platform
• Update website for new episodes as needed

• Assist Sales Manager with report analysis regarding retail and zipline canopy tour sales
• Supervise staff of 5-6 Sales Guides, including scheduling and basic disciplinary actions
• Provide excellent customer service to guests, including solving problems, booking tour reservations over the telephone, checking in for tours, and making retail purchases
• Operate and troubleshoot Quickbooks Point of Sale system
• Assist Sales Manager with monthly retail inventory

• Maintained caseloads for up to 25 clients
• Created agendas, facilitated, and took minutes of monthly team meetings
• Weekly and monthly supervision of up to 7 foster families and up to 5 one on one workers.