Summary
Overview
Work History
Education
Timeline
AssistantManager

Leslie Orr

Monroeville,PA

Summary

Hardworking professional employee with customer service, multitasking and time management abilities. Possesses strong business acumen and high professional ethics. Strong wok ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Executive Casino Host

Rivers Casino
Pittsburgh, PA
03.2016 - 09.2022
  • Advised guests and employees on current and upcoming events, concerts and special promotions to facilitate interest
  • Collaborated with marketing personnel to promote casino promotions and special events
  • Assisted with in-house reservations for restaurants and shows and attended outside events with guests to deliver maximum guest satisfaction
  • Explained reward benefits to guests and assisted with service needs to maintain high satisfaction and brand loyalty
  • Evaluated play level for guests and offered complimentary food and services consistent with play level

Players Club Supervisor

Rivers Casino
Pittsburgh, PA
10.2011 - 01.2016
  • Trained and evaluated 30 plus team members to ensure consistent service to guests at the club
  • Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
  • Balanced staffing by moving team members between club desk and promotions to ensure appropriate coverage in all areas.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Coordinated employee schedules according to shift changes and availability.
  • Maintained daily operations of PBX inbound call center, ensuring that team members had adequate support through challenging customer service issues and inquiries.

Realtor

Berkshire Hathaway
Pittsburgh, PA
01.2001 - 10.2011
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Million dollar producer

Education

Paralegal Certificate

Duquesne University
Pittsburgh, PA
01.1990

Bachelor of Arts - Criminology

Indiana University of PA
Indiana, PA
05.1986

Timeline

Executive Casino Host

Rivers Casino
03.2016 - 09.2022

Players Club Supervisor

Rivers Casino
10.2011 - 01.2016

Realtor

Berkshire Hathaway
01.2001 - 10.2011

Paralegal Certificate

Duquesne University

Bachelor of Arts - Criminology

Indiana University of PA

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Leslie Orr