Krista Mastroianni
OCEAN SPRINGS,MS
Summary
Dynamic Executive Casino Host with a proven track record at Hard Rock Casino Biloxi, excelling in guest satisfaction and team management. Expert in cultivating VIP relationships and enhancing player engagement through strategic CRM utilization. Committed to operational efficiency and staff development, ensuring exceptional service and memorable experiences for high-value guests.
Overview
18
18
years of professional experience
Work History
Executive Casino Host
Hard Rock Casino Biloxi
Biloxi, MS
07.2017 - 09.2025
- Cultivated relationships with high-value players to enhance guest loyalty and retention.
- Coordinated VIP experiences, ensuring exceptional service and personalized attention for guests.
- Assisted in planning and executing special events, contributing to overall guest satisfaction and engagement.
- Managed reservations and accommodations, optimizing guest experiences through efficient organization.
- Collaborated with various departments to resolve guest issues promptly, reinforcing a positive casino environment.
- Leveraged CRM systems to track player preferences and tailor offerings effectively.
- Developed strategies for improving player engagement, enhancing overall operational efficiency within the casino environment.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
Floor Manager
Hard Rock Casino
Biloxi, MS
06.2007 - 07.2018
- Managed team performance, addressed challenges, and boosted operational efficiency to provide an optimal gaming environment.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CA06.1992
Skills
- Guest satisfaction focus
- Exceptional communication
- Staff training and development
- Team management
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Executive Casino Host
Hard Rock Casino Biloxi
07.2017 - 09.2025
Floor Manager
Hard Rock Casino
06.2007 - 07.2018
High School Diploma -
Simi Valley High School