Summary
Overview
Work History
Education
Skills
Timeline
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Melissa McComas

Cuyahoga Falls

Summary

Proven Executive Casino Host with a track record of enhancing guest satisfaction and loyalty at MGM Northfield Park through exceptional communication and VIP handling. Skilled in casino operations and staff training, adept at fostering premium player relationships and ensuring compliance with financial regulations. Demonstrates teamwork and collaboration, significantly increasing casino revenue by identifying high-value players.

Overview

17
17
years of professional experience

Work History

Executive Casino Host

MGM Northfield Park
05.2021 - Current
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Conducted regular client outreach to maintain relationships and encourage repeat visits from top players.
  • Maintained strict confidentiality regarding client information, following all relevant privacy laws and policies throughout interactions with guests.
  • Promote responsible gaming among clients while monitoring behavior patterns for signs of potential problem gambling issues.

Casino Host

Mountaineer Race Track and Gaming Resort
12.2018 - 05.2021
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Enhanced communication between shift changes by providing thorough updates on important player activity or issues requiring attention during handoff periods.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.

Cage Vault Supervisor

Mountaineer Race Track and Gaming Resort
04.2007 - 03.2016
  • Maintained accurate records of all incoming and outgoing currency, ensuring proper documentation for audits and financial reports.
  • Ensured compliance with federal regulations regarding cash handling procedures and reporting requirements for large monetary transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.

Education

No Degree - COA (Computer Office Assistant)

Ohio Valley Business College
East Liverpool, OH

Skills

  • Guest satisfaction focus
  • Exceptional communication
  • Staff Training and Development
  • Casino operations knowledge
  • VIP handling
  • Customer Service
  • Guest Relations
  • Teamwork and Collaboration

Timeline

Executive Casino Host

MGM Northfield Park
05.2021 - Current

Casino Host

Mountaineer Race Track and Gaming Resort
12.2018 - 05.2021

Cage Vault Supervisor

Mountaineer Race Track and Gaming Resort
04.2007 - 03.2016

No Degree - COA (Computer Office Assistant)

Ohio Valley Business College

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Melissa McComas