Leslie Ortiz
Clarksville,TN
Summary
Experienced and personable customer service specialist with a strong commitment to delivering exceptional service and maintaining a customer-centric focus. Known for friendliness and reliability, consistently striving to exceed customer expectations and ensure satisfaction. Proficient in handling cash and card transactions with speed and accuracy, demonstrating excellent multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Kohana Sushi and Ramen
Clarksville, TN
07.2023 - Current
- Accept payment from customers, and made change as necessary
- Greeted customers entering establishments and answered questions/complaints
- Took orders and relayed requests to kitchen staff
Certified Medical Assistant
Peach Tree Clinic
Yuba City, CA
11.2022 - 04.2023
- Assist health care providers, patients, and staff with an assortment of tasks and duties
- Performed Covid-19 testing
- Schedule patients appointments, prepare treatment rooms for patient examinations, and record patient vitals and medical information
- Assist within both adult and pediatric clinics explaining treatments, medications, and instructions
- Perform injections and vaccinations according to doctors requests
- Translate for patients and doctor to ensure patients are receiving adequate and appropriate treatment
Certified Medical Assistant (Per Diem)
Ampla Health
Yuba City, CA
01.2022 - 11.2022
- Assist health care providers, patients, and staff with an assortment of tasks and duties
- Performed Covid-19 testing
- Schedule patients appointments, prepare treatment rooms for patient examinations, and record patient vitals and medical information
- Assist within both adult and pediatric clinics explaining treatments, medications, and instructions
- Perform injections and vaccinations according to doctors requests
- Translate for patients and doctor to ensure patients are receiving adequate and appropriate treatment
Retail Sales Associate
Kohls
Yuba City, CA
07.2021 - 01.2022
- Recommend, select, and help locate or obtain merchandise
- Total sales prices, total purchases, and receive and process cash or credit payment
- Assist with stocking sales merchandise and setting up displays
- Answer questions regarding the store, its policies, and its merchandise
Education
Certified Medical Assistant -
National Healthcare Association
02.2022
Medical Assistant -
Sutter County One Stop
12.2021
High School Diploma -
Yuba City High School
06.2017
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Documentation
- Fluent Bilingualism
- Payment Processing
- Document Translation
- Call Management
- Records Review
Certification
- Certified Medical Assistant, 02/28/22
- Basic Life Support (BLS) Certification - American Heart Association.
Skillssummary - Administrativeskills
- Bilingual: English/Spanish
- Energetic and organized
- Excellent communication skills
- Self-starter with professional demeanor
- Answered multi-system phone system
- Proficient in Microsoft, Excel, and Medisoft
- Medical Transcription
- Medical Terminology
- Medical Skills
- Billed on UB-92 and CMS-1500 billing forms
- Medical billing, online claim submission, filing and data archiving, claims appeal procedures
- HCFA common procedure coding and HIPAA compliance
- CPR & First Aid Certified
- Trained in injections, checking vitals, and chart notation
- Sanitizing, Sterilizing and Disinfecting
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Kohana Sushi and Ramen
07.2023 - Current
Certified Medical Assistant
Peach Tree Clinic
11.2022 - 04.2023
Certified Medical Assistant (Per Diem)
Ampla Health
01.2022 - 11.2022
Retail Sales Associate
Kohls
07.2021 - 01.2022
Medical Assistant -
Sutter County One Stop
High School Diploma -
Yuba City High School
Certified Medical Assistant -
National Healthcare Association