Leslie Perdomo
Richmond,TX
Summary
Dynamic Outlet Operations Manager with extensive experience in managing staff and ensuring compliance with company policies. Proven track record in inventory management, employee development, and customer satisfaction. Skilled in team leadership, operations management, and bilingual in English and Spanish, bringing proactive solutions and exceptional service to every role.
Overview
9
9
years of professional experience
Work History
Outlet Operations Manager
Hotel ZaZa Museum District
08.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Outlet Operations Supervisor
Hotel ZaZa Memorial City
04.2021 - 08.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Completed bi-weekly payroll for employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Bartender
Hotel ZaZa Memorial City
08.2020 - 04.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Hotel ZaZa Memorial City
11.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Restaurant Hostess
Hotel ZaZa Memorial City
06.2018 - 11.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Banquet Server
Hotel ZaZa Memorial City
11.2017 - 06.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Banquet Server
Royal Oaks Country Club
12.2016 - 01.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Banquet Server
Signature Manor
08.2015 - 08.2016
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Education
High School Diploma -
George Bush High School
Richmond, TX06.2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Fluent in English & Spanish
Timeline
Outlet Operations Manager
Hotel ZaZa Museum District
08.2021 - Current
Outlet Operations Supervisor
Hotel ZaZa Memorial City
04.2021 - 08.2021
Bartender
Hotel ZaZa Memorial City
08.2020 - 04.2021
Server
Hotel ZaZa Memorial City
11.2018 - 08.2020
Restaurant Hostess
Hotel ZaZa Memorial City
06.2018 - 11.2018
Banquet Server
Hotel ZaZa Memorial City
11.2017 - 06.2018
Banquet Server
Royal Oaks Country Club
12.2016 - 01.2018
Banquet Server
Signature Manor
08.2015 - 08.2016
High School Diploma -
George Bush High School
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