Leslie Puga
Lawrenceville,GA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Once Upon A Child Franchise
Snellville, Georgia
02.2024 - 09.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Sales Associate/Assistant Manager
Plato’s Closet
Duluth, Georgia
07.2021 - 10.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Engaged customers in friendly, professional dialogue to determine needs.
Skills
- Sales monitoring
- Product and service knowledge
- Employee Performance Evaluations
- Customer Relations
- Retail Operations
- Staff Management
- Orientating and training
Timeline
Assistant Manager
Once Upon A Child Franchise
02.2024 - 09.2024
Sales Associate/Assistant Manager
Plato’s Closet
07.2021 - 10.2023