Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Leslie Ramirez

San Francisco,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Sales Associate Customer Support Specialist

Work Type

Part Time

Location Preference

Remote

Important To Me

Flexible work hoursHealthcare benefitsWork from home option

Summary

Dynamic Medical Assistant with extensive experience at in the medical field, skilled in patient scheduling and vital signs monitoring. Proven ability to enhance patient care through compassionate communication and meticulous clinical documentation. Bilingual in English and Spanish, committed to delivering exceptional service and ensuring compliance with HIPAA regulations.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Concentra Urgent Care
San Francisco, CA
05.2025 - 09.2025

Coordinated patient check-in activities, verifying information and addressing inquiries promptly.

Measured and documented blood pressure, heart rate, and temperature to maintain comprehensive patient health records.

Conducted drug screening processes for employers to ensure compliance with workplace regulations.

Conducted risk assessments and developed injury prevention plans for workplace safety.

Medical Assistant

Northern Nevada HOPES
Reno, NV
02.2024 - 02.2025

Ensured accurate patient check-in by confirming personal and insurance information to streamline operations.

Communicated lab results to patients to ensure understanding and address concerns.

Conducted routine measurements of vital signs to support patient care and treatment decisions.

Oversaw daily tasks for provider to maintain operational effectiveness.

Managed patient interactions and documentation during vaccine administration sessions.

Managed scheduling of patient visits to ensure timely and effective care delivery.

Organized and prioritized provider emails and voicemails to ensure efficient communication and support.

Surgical Technician

Swift Vein
Reno, NV
09.2022 - 04.2023

Assembled and sterilized surgical trays to ensure readiness for procedures.

Organized patient scheduling to optimize clinic workflow.

Monitored and recorded basic vital signs to ensure patient stability.

Prepared patients in sterile environments to facilitate successful medical procedures.

Facilitated surgical operations by providing direct assistance to the doctor throughout procedures.

Executed post-procedure patient clean-up and provided comprehensive aftercare instructions.

Conducted patient check-out procedures to ensure a smooth transition post-visit.

Sales Associate

T-Mobile
Reno, NV
02.2022 - 09.2022
  • Assisted customers in selecting mobile devices and plans tailored to their needs.
  • Executed daily inventory checks to ensure product availability and accuracy.
  • Educated customers on device features, promotions, and service plans effectively.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Host/To-Go Specialist

Olive Garden
Reno, NV
12.2019 - 01.2022
  • Greeted and seated guests, ensuring a welcoming dining experience.
  • Managed reservation systems to optimize seating efficiency during peak hours.
  • Assisted servers by communicating guest needs and preferences promptly.
  • Maintained clean and organized host stand, enhancing overall restaurant ambiance.
  • Trained new hosts on operational procedures and customer service standards.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

Associate of Science - Medical Assistant

Career College of Northern Nevada
Sparks, NV
01.2024

Skills

HIPAA compliance

Patient scheduling

Customer service

Medical terminology knowledge

Medical terminology

Vital signs monitoring

EMR / EHR

Clinical documentation

Patient-focused care

Data entry

Phlebotomy

Reliable team player

Procedure assistance

Compassionate

CPR

Immunization administration

Specimens collection and processing

Patient assessments

Medical procedures

Insurance verification

Medical records management

Sterilization techniques

Equipment sterilization

Fluent in English/Spanish

Timeline

Medical Assistant

Concentra Urgent Care
05.2025 - 09.2025

Medical Assistant

Northern Nevada HOPES
02.2024 - 02.2025

Surgical Technician

Swift Vein
09.2022 - 04.2023

Sales Associate

T-Mobile
02.2022 - 09.2022

Host/To-Go Specialist

Olive Garden
12.2019 - 01.2022

Associate of Science - Medical Assistant

Career College of Northern Nevada