Leslie Ramos
3316 Foxboro Dr, Apt H. Woodridge,IL
Summary
Organized and dependable Customer Service Representative successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to getting each job done as quickly, efficiently, and safely as possible. Experience working with multiple ERP systems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Woodgrove Family Dentists
2022.10 - Current
- Greeted guests at front desk while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for patients.
- Scheduled, coordinated and confirmed appointments using Open Dental.
- Managed office by scheduling appointments, maintaining files and collecting payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Obtained payments from patients and scanned identification and insurance cards.
- Printed prescription requests in compliance with practice protocol.
- Processed medical insurance claims and payments using Dental Exchange.
Rideshare Driver
Uber/Lyft
2018.04 - Current
- Ensure that the rider arrives safely and on time to their destination
- Communicate with passengers and provide customer satisfaction
- Be able to properly manage routes using iPhone Lyft app
Customer Service Representative
RJW
2021.03 - 2022.07
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Checked Drivers in and out, assigning doors
- Maintained professional relationship with shippers, receivers and drivers
- Corresponded to emails, scheduled drivers, data entry using SAP
Customer Service Representative
XPO Logistics
2019.03 - 2020.01
- Updated account information to maintain customer records.
- Addressed customer inquiries in a timely and accurate manner
- Give accurate information regarding products and services to answer question and concerns
- SAP
Education
College of DuPage
Glen Ellyn, ILHigh School Diploma - undefined
Downers Grove South High School
Downers Grove, ILSkills
- Bilingual in English/Spanish
- Microsoft Office Suite
- CRM
- Multitasker
- Quick Learner
- Positive Attitude
- Detail- Oriented
- Responsible
Timeline
Front Desk Receptionist
Woodgrove Family Dentists
2022.10 - Current
Customer Service Representative
RJW
2021.03 - 2022.07
Customer Service Representative
XPO Logistics
2019.03 - 2020.01
Rideshare Driver
Uber/Lyft
2018.04 - Current
College of DuPage
High School Diploma - undefined
Downers Grove South High School
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