Leslie Ramsey
Indianapolis,IN
Summary
Dependable shift supervisor successful providing pleasant high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
16
16
years of professional experience
Work History
Lead Server
Harry & Izzy's
08.2008 - Current
- Establish patrons requesting service
- Problem solve in response to guest complaints
- Precisely describe menu items and special offerings and appropriately identify wine pairings
- Recognized in top five servers out of 60 in the restaurant
- Manage 2 to 3 servers on a team
- Organize and serve large parties and communicate with host ensuring excellent service
- Certified Server Trainer: Demonstrate skills in effectively teaching new employees policies and procedures of the establishment while simultaneously performing job requirements.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Shift Supervisor
Harry & Izzy's
08.2008 - Current
- Created floor plans for staff and insured execution of shift
- Balanced the safe and cash drawers ensuring accuracy
- Managed 40 or more employees during shift
- Executed daily checklists and shift notes
- Open and closed the restaurant
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Property Manager
Supreme Property Management
10.2022 - 01.2024
- Management of 317 properties including rentals, Air BnB, and investment properties
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinating appraisals, construction schedules, and maintenance orders
- Representing SPM in court proceedings concerning eviction and damages hearings
- Maintaining professional relationships with tenants to effectively create a good rental environment.
Education
Bachelor of Arts - French
Indiana University
Indianapolis, IN08.2018
Associate of Science - Business
Kelly School of Business
Indianapolis, IN08.2018
Skills
- Guest Relations
- Accurate money handling
- POS Systems
- Problem-Solving
- Teamwork and Collaboration
- High-volume
- Exceptional communication
- Critical Thinking
- Positive and Friendly Attitude
- Customer Service
Languages
French
Limited Working
Timeline
Property Manager
Supreme Property Management
10.2022 - 01.2024
Lead Server
Harry & Izzy's
08.2008 - Current
Shift Supervisor
Harry & Izzy's
08.2008 - Current
Bachelor of Arts - French
Indiana University
Associate of Science - Business
Kelly School of Business
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