Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leslie Rangel

Chicago,IL

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

2
2
years of professional experience

Work History

Hostess

Recess
08.2021 - Current
  • Advised customers about special offerings and menu items to help drive sales.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took information about guests' party size, led to seating and offered menus.
  • Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
  • Used cash registers and credit card machines to cash out customers.

Server

The Row Tavern
06.2022 - 09.2022
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Checked guests' identification before serving alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

M.D. - Psychiatric Technician

DePaul University
Chicago, IL
06.2025

Associate of Applied Science - Medical Assisting

University of Illinois At Chicago
Chicago, IL
04.2022

Skills

  • To-Go Order Preparation
  • Wine Pairings
  • Kitchen Staff Management
  • High-Volume Dining
  • Menu Memorization
  • Price Memorization
  • Guest Flow
  • Plates Presentation
  • Guest Inquiries
  • Dining Reservations
  • Reservation Documentation
  • Bill Computation
  • Menu Board Art

Languages

Spanish
Native or Bilingual

Timeline

Server

The Row Tavern
06.2022 - 09.2022

Hostess

Recess
08.2021 - Current

M.D. - Psychiatric Technician

DePaul University

Associate of Applied Science - Medical Assisting

University of Illinois At Chicago

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Leslie Rangel