Leslie Richardson
Summary
Seasoned healthcare professional with 17 years of experience, adept in insurance authorization, patient records management, and medical record systems. Proven track record in OTC payments handling and providing financial counseling to patients. Seeking Medical Office Administrator role to leverage extensive background in streamlining patient care coordination and clinic operations.
Overview
20
20
years of professional experience
Work History
Office Administrator
Hanger Clinic
Southaven
10.2024 - Current
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Developed strong relationships with clients through excellent customer service skills.
- Coordinated meetings, conferences and travel arrangements for staff members.
- Ordered office furniture when necessary following approval from management team.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Ensured compliance with applicable laws regarding employment practices.
- Processed invoices on a timely basis according to established procedures.
Pre-Cert and Benefits Coordinator
Desoto Imaging Specialists
02.2022 - 09.2024
- Evaluate chart documentation for compliance with medical policy guidelines.
- Organize authorization requests by urgency to streamline patient care.
- Secure and track authorization statuses through payer portals and telephonic follow-ups.
- Validate procedural codes and diagnoses, and manage communications with patients regarding authorization matters.
- Analyzed benefit trends and made recommendations to management on cost containment strategies.
- Coordinated with external auditors during annual reviews of benefit plans for compliance purposes.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
Proactive Heart & Vein Center
11.2021 - 01.2022
- Company Overview: Vein Company
- Delivered exceptional patient service, ensuring a seamless check-in/out process and effective communication regarding insurance and financial information.
- Managed patient scheduling, maintained accurate tracking reports, and coordinated medical record requests to optimize clinic operations.
- Assumed a leadership role in the absence of the Practice Manager, contributing to clinic management and cross-functional support for other clinics.
- Vein Company
Clinical Specialist I
SpecialtyCare Inc.
05.2021 - 11.2021
- Provided logistical and technical support for various surgical procedures, ensuring the seamless operation and rapid resolution of issues with minimally invasive surgical equipment.
- Facilitated pre-operative setup and managed instrumentation during routine procedures, maintaining a thorough understanding of video system functionality and troubleshooting.
- Collaborated effectively with physicians and clinical staff to meet procedural preferences, completed necessary documentation, and upheld strict adherence to policies and clinical guidelines.
Medical Assistant
OrthoSouth
Memphis
10.2018 - 05.2021
- Company Overview: Memphis, TN
- Conduct routine vital sign measurements to ensure accurate health monitoring.
- Execute administrative tasks and maintain updated patient care plans for optimal treatment coordination.
- Provide support in patient history documentation, appointment coordination, and clinical preparation for minor procedures.
- Memphis, TN
Sterile Processing Technician
Specialty Care
Memphis
05.2017 - 12.2017
- Company Overview: Memphis, TN
- Ensured proper decontamination and sterilization of instruments and medical supplies, maintaining adherence to industry-standard precautions and protocols.
- Managed inventory control for surgical trays, medical equipment, and crash carts, including restocking and labeling for multiple facility areas.
- Conducted regular monitoring of biological and chemical wash solutions to guarantee the decontamination process met quality standards.
- Memphis, TN
Surgical Technologist
Methodist University Hospital
Memphis
09.2013 - 04.2017
- Company Overview: Memphis, TN
- Ensured the operating room was fully prepared and compliant with health and safety regulations by meticulously setting up equipment and sterilizing instruments and surfaces.
- Facilitated efficient surgical operations by stocking supplies and processing instruments, ensuring readiness for both scheduled procedures and emergency situations.
- Assisted surgical teams by providing necessary instruments during procedures and monitoring patient vital signs, contributing to the overall success of patient care.
- Memphis, TN
Customer Account Manager
Servicemaster/Terminix
Memphis
03.2008 - 11.2013
- Company Overview: Memphis, TN
- Enhanced customer satisfaction by developing strong client relationships and consistently surpassing service standards.
- Streamlined account management by maintaining accurate records and implementing metrics to track and improve service delivery.
- Served as a crucial link between customers and internal teams, facilitating order accuracy and advocating for continuous improvement initiatives.
- Memphis, TN
Legal Collector
Regional Adjustment Bureau
Cordova
11.2007 - 03.2008
- Company Overview: Cordova, TN
- Leveraged technology and process enhancements to streamline continuous improvement initiatives, resulting in increased operational efficiency.
- Managed accounts receivable by monitoring overdue payments, conducting account reconciliations, and resolving payment discrepancies to maintain financial integrity.
- Cordova, TN
Logistic Supervisor
Old Navy
Germantown
11.2005 - 06.2007
- Company Overview: Germantown, TN
- Enhanced order fulfillment processes, ensuring security and accuracy while maintaining punctual delivery and pickup schedules.
- Developed actionable logistics strategies to align with business priorities, achieving cost-effective shipping procedures and comprehensive monitoring of shipment data.
- Germantown, TN
Education
Bachelor's - Healthcare Administration & Management
Union University
Germantown, TN05.2025
Certificate - Surgical Technology
Concorde Career College
Memphis, TN01.2009
Skills
- Strategic Planning
- Sterile Processing
- Surgical Tech
- Sterilization
- Surgical Technologist
- Patient Care
- Medical Records
- Vital Signs
- Medical Office Experience
- Epic
- Appointment Scheduling
- Insurance Authorization
- Phone Communication
- Document Filing
- Record Maintenance
Timeline
Office Administrator
Hanger Clinic
10.2024 - Current
Pre-Cert and Benefits Coordinator
Desoto Imaging Specialists
02.2022 - 09.2024
Proactive Heart & Vein Center
11.2021 - 01.2022
Clinical Specialist I
SpecialtyCare Inc.
05.2021 - 11.2021
Medical Assistant
OrthoSouth
10.2018 - 05.2021
Sterile Processing Technician
Specialty Care
05.2017 - 12.2017
Surgical Technologist
Methodist University Hospital
09.2013 - 04.2017
Customer Account Manager
Servicemaster/Terminix
03.2008 - 11.2013
Legal Collector
Regional Adjustment Bureau
11.2007 - 03.2008
Logistic Supervisor
Old Navy
11.2005 - 06.2007
Bachelor's - Healthcare Administration & Management
Union University
Certificate - Surgical Technology
Concorde Career College