Leslie Rincon
Long Beach,CA
Overview
7
7
years of professional experience
Work History
Senior Case Manager
Donor Nexus
06.2022 - Current
- Oversee all logistics, administrative duties, and relationship management through the complete donor cycle.
- Mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Manage 30+ donor cases a month with various clinical requirements and cycle timelines.
- Evaluate treatment plans against individual goals and healthcare standards.
- Collaborate with egg donors, IVF doctors, lawyers, and pharmacies as necessary to coordinate care.
- Assist with all travel arrangements for egg donors and medical companions.
- Enhanced expense report accuracy by implementing automated systems and streamlining processes.
Loan Documentation Specialist
Suncrest Bank
07.2021 - 03.2022
- Rigorously reviewed all documents and reports for completeness and accuracy.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Created, stored and updated customer files, department records and regulatory paperwork.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Barista
Starbucks Coffee
11.2017 - 08.2020
- Created a wide variety of drinks in a high-volume environment with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Established and achieved goals for professional development and advancement.
- Completed successful daily cash audits to correctly balance drawers at end of each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Health Science- Health Administration Option
California State University, Fresno
Skills
- Microsoft Office Suite
- Multitasking and Prioritization
- Attention to Detail
- Verbal and Written Communication
- Strong Analytical Skills
- Team Building
- Case Planning and Management
- HIPAA Compliance
- Budget Management
- Spanish Fluency
Timeline
Senior Case Manager
Donor Nexus
06.2022 - Current
Loan Documentation Specialist
Suncrest Bank
07.2021 - 03.2022
Barista
Starbucks Coffee
11.2017 - 08.2020
Bachelor of Science - Health Science- Health Administration Option
California State University, Fresno
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