Leslie Rodriguez Garcia

• Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
• Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
• Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.
• Delivered clean uniforms and picked up dirties.
• Changed dirty mats throughout buildings.

• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Ensured timely completion of daily tasks.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Worked with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Managed scheduling and performance evaluations for housekeeping staff.
• Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.

- DG2/DG1/WW

• Recognized and reported defective material and equipment to Team Leads.
• Trained new associates.
• Helped with labeling Line.
• Filled CI Cards for Line to improve.
• Identified machinery malfunctions by performing troubleshooting tasks.
• Put hazardous materials in properly marked containers to avoid injuries or contamination.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Monitored office supplies by checking inventory and placing orders.
• Collected room deposits, fees and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Contacted housekeeping staff and maintenance department to resolve guest room issues.