Leslie Rodriguez
Escondido,CA
Summary
Detail-oriented Healthcare Administrator with experience in patient coordination, customer service, and front office operations. Expertise in scheduling, documentation, insurance verification, and payment processing while maintaining accurate records. Strong communicator and organizer skilled at managing multiple priorities in fast-paced environments and fostering positive experiences through efficient workflow management and collaboration.
Overview
3
3
years of professional experience
Work History
Dental Treatment Coordinator
The Super Dentists
Escondido
02.2026 - Current
- Coordinate comprehensive dental treatment plans for adult patients, IV sedation and general anesthesia procedures for pediatrics, ensuring a seamless experience from consultation through completion of care.
- Managed patient treatment coordination workflows from check-in to check-out, streamlining scheduling, communication, financial discussions, and follow-up care.
- Review treatment plans with patients, explain financial options, coordinate approvals, and help patients make informed decisions regarding their dental care.
- Verify dental insurance benefits across multiple insurance networks, including in-network and out-of-network coverage, eligibility, deductibles, co-pays, and treatment benefits.
- Create and manage patient referrals, ensuring accurate documentation and communication between providers, specialists, and patients.
- Collaborate with clinical and administrative teams to optimize patient flow, improve scheduling efficiency, and support daily dental operations.
- Delivered exceptional patient service by addressing questions, resolving concerns, and guiding patients through complex treatment and insurance processes.
- Maintain accurate patient records while handling confidential health information in compliance with privacy and healthcare standards.
- Utilize strong organizational, communication, and problem-solving skills in a fast-paced dental healthcare environment.
Customer Service Representative/Customer Service Call Center Representative
Waterworks Aquatics
Carlsbad, California
06.2025 - 02.2026
- Delivered customer service support in a high-volume call center and front desk environment, assisting families, clients, and visitors with scheduling, check-in/check-out, and general inquiries.
- Coordinated appointments and services for families of children with autism across California, fostering effective communication with parents, caregivers, and regional center representatives.
- Managed high-volume phone calls and appointment scheduling, ensuring accurate client records and timely follow-up communication.
- Assisted daily front desk operations by verifying client information, managing schedules, and providing a welcoming client experience.
- Processed payments by phone and in-person, including cash handling, credit card transactions, and accurate payment records.
- Supported regional center billing processes, financial authorizations, documentation, and service coordination.
- Assisted daily front desk operations by verifying client information and managing schedules to enhance client experience.
- Demonstrated strong skills in customer service, organization, multitasking, problem-solving, and communication in a fast-paced healthcare setting.
- Coordinated employee events and team activities, managing planning, communication, and logistics.
Front Desk Guest Service Agent
The Welk by Hyatt Vacation Club
Escondido, CA
03.2023 - 02.2025
- Managed the guest check-in and check-out process, including identity verification, payment processing, room assignments, key issuance, and guest orientation.
- Welcomed and assisted guests while providing exceptional customer service in accordance with Hyatt hospitality standards and procedures.
- Provided detailed information regarding hotel services, amenities, policies, and local attractions to enhance the guest experience.
- Handled guest inquiries, requests, and concerns professionally while resolving issues and escalating complex matters.
- Coordinated guest requests through phone calls, emails, and internal communication with various departments to ensure timely service.
- Coordinated timely fulfillment of guest requests through phone calls, emails, and cross-department communication.
- Processed payments accurately while maintaining attention to detail and following company procedures.
- Maintained organized front desk operations and a professional workspace to support efficient guest services.
- Applied strong communication, problem-solving, multitasking, and customer service skills to enhance guest experience in a fast-paced hospitality environment.
Education
Valley Center High School
Valley Center, CASome College (No Degree) - Law (Pre-Law)
Palomar College
San Marcos, CASkills
Insurance verification/ In and Out of network benefits
Appointment scheduling
- Payment processing
- Dental Practice Software
- Patient and Client Relations
- Data entry
- Interdisciplinary Coordination
- Multitasking in Fast-Paced Environments
- Problem Solving & Conflict Resolution
- Interdepartmental Communication
Accomplishments
Way to go: 8 customer nominated awards
Timeline
Dental Treatment Coordinator
The Super Dentists
02.2026 - Current
Customer Service Representative/Customer Service Call Center Representative
Waterworks Aquatics
06.2025 - 02.2026
Front Desk Guest Service Agent
The Welk by Hyatt Vacation Club
03.2023 - 02.2025
Valley Center High School
Some College (No Degree) - Law (Pre-Law)
Palomar College