Leslie Roman

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Answered customers' questions, recommended items, and recorded order information.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Cultivated warm relationships with regular customers.

Server at upscale casual steakhouse where I performed proper steps of service - introduced menu, explained items in detail, provided wine service, coursed meals, and ensured guest satisfaction.

• Cultivated positive experiences for guests by answering questions, resolving issues, and maintaining a high level of satisfaction. Implemented best practices when seating guests, tracking orders, and serving food. Provided a clean and welcoming environment for guests.

• Bartender and server for two hotel properties owned by Hilton. Greeted guests with cheerful disposition, used upselling techniques for menu options, prepared craft cocktails, interacted with guests, and delivered strong customer service.

• Bartended for fast paced restaurant - bar inside LAX Airport. Greeted guests, presented menu, consistently used upselling techniques with recommendations and pairings, prepared craft cocktails.