Hi, I’m
LESLIE SALAZAR
Miami,FL
Summary
As a dedicated and knowledgeable professional with experience in retail store management, I seek to bring my abilities to add value to your company. I am a self-motivated professional with skills that balance team leadership, sales strategies, and communications knowledge to deliver pro table and ef cient results . Key competencies include: Supervising staff responsibilities and schedules, and providing performance recommendations. Overseeing personnel hiring, training, and evaluation according to standards. Developing effective policies and procedures that increase ef ciency and pro tability. Implementing effective sales and promotion strategies to raise revenue and client base. Providing highest levels of customer service and driving sales effectively. Carrying out analyses to determine store nancial, personnel, and sales needs.
Overview
8
years of professional experience
Work History
Splendid
Assistant Manager
06.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Michael KorsMichael Kors
Sales Supervisor
11.2021 - Current
Job overview
- Supervise, train and assist employees like Sales
- Representatives and Retail Store Clerks in customer service, store maintenance and product promotions
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Seek ways to better promote the store, the product line and service within the store
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum ef ciency in meeting sales goals
- Implement cross-training of employees and Assistant
- Managers to maintain productivity at all times.
Salon CentricSalon Centric
Store Manager, DSWDSW — Sales Manager
11.2017 - 01.2021
Job overview
- Manage all controllable costs with a view to maintaining pro tability
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
- Responsible for daily sales and operations of the store
- Ensured a high level of customer satisfaction by providing personalized service and client appreciation events
- Managing the sales oor and supervising employees to complete the task and goals everyday
- Following proper procedures for managing the store , opening and closing,operation and everyday task
- Brringing the right team and giving them the right training with the organization and relatable management plan
- Managing customers product relations , including return and exchanges
- Responsible for meeting and exceeding company sales , conversion and quality goals .
LindtLindt — Store Manager
02.2016 - 10.2017
Job overview
- Pincrest , Fl manage store and staff
- Hire train and develop talent in store
- Product knowledge
- Multi tasking with store maintenance and delivering exceptional customer service
- Manage payroll and control shrink
Education
Forest Hills High SchoolForest Hills, NY
Skills
- Task Delegation
- Employee Scheduling
- Recruiting and Interviewing
- Employee Performance Evaluations
- Operations Management
- Money Handling
- Retail Operations Management
- Retail Operations
- Sales Strategies
- Employee Performance Evaluation
- Staff Supervision
- Orientation and Training
- Product Branding
- Sales Growth
- Staff Development
- Staff Management
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Splendid
06.2023 - Current
Sales Supervisor
Michael KorsMichael Kors
11.2021 - Current
Store Manager, DSWDSW — Sales Manager
Salon CentricSalon Centric
11.2017 - 01.2021
LindtLindt — Store Manager
02.2016 - 10.2017