Leslie Saldana

• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Conducted testing of software and systems to ensure quality and reliability.
• Updated and maintained databases with current information.

•Ability to problem solve in a collaborative professional manner.

•Maintain a high level of professionalism with all peers clients and members

•Ability to schedule, organize and prioritize multiple tasks.

•Ability to to read and respond to outlook and workday emails

•Ability to problem solve

• C.B.S Call model certified
• Facilitating members debit relief by Negotiating payment arrangements
• Meeting USAA set guidelines on Member experience and compliance
• Limit risk on accounts set up payments and payment plans meeting and exceeding goals
• Collections on consumer loans, credit cards and home equity lines of credit accounts
• Efficient on predictive, preview and AIC dialer
• Adhere to all internal policies and procedures and all state Regulatory requirements
• Providing each member with a beautiful experience
• Was selected recently to launch DDA collection C- 360 and roll out selected to identify gaps define needs to improve new collection program that will be released to over 200 representatives

• Handle the inbound and outbound calls with the objective Of collecting on delinquent accounts
• Served as a Collections representative for bank
• Researched, Analyzed, and settled all customer billing disputes
• Negotiated settlements and establish promise to pay

• Diagnosed and resolved technical hardware and software issues involving Internet or phone connection
• Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps handled through troubleshooting with support interventions for urgent issues identified and escalated priority issues per client issue