CSR Agent
Leslie Sallee
TTEC
Elmira,OR
1
Language
36
years of professional experience
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Work History
Customer Service Specialist
12 Years 9 Months- Worked for high profile clients and specialty teams. Dutch Bros, Airbnb: Trust & Safety team, Google Express, Upstart: Lending Partners team, Lyft.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Field customer complaints and queries, fast-tracking them for problem resolution.
- Help customers set up accounts, update information and routine actions.
- Established client rapport while processing documentation and troubleshooting technical discrepancies to ensure seamless resolutions.
- Assisted customers in navigating account setup processes. set up accounts, update information and routine actions.
- Build client rapport while accurately processing documentation and troubleshooting technical discrepancies through completion.
- Recommend improvements to products and services to mitigate complaints.
- Processed customer complaints to ensure timely resolution, and queries, fast-tracking them for problem resolution.
Security Officer
5 Months- Interviewed suspects and victims for investigations and report writing.
- Submitted detailed reports for prosecution and documented daily activities during shifts.
- Patrolled the entire campus, including off property locations.
- Responded to emergency calls for medical and safety-related services, ensuring swift and appropriate assistance. Monitoring patients at risk of harming themselves.
Public Safety Officer
10 Years 4 Months- Responsible for patrolling the entire campus, including off property locations.
- Submitted reports to support prosecution efforts and documented daily activities during shift.
- Executed arrests of individuals suspected of committing felonies and misdemeanors for felony, and misdemeanors. Testifying in court when called upon.
- Patrolled the entire campus, including off-property locations.
- Responded to emergency calls for medical and safety services.
- Led the bicycle division, overseeing daily operations and team activities of the bicycle division. Developed, and wrote, the training manual to optimize personnel performance.
Sergeant / Site Supervisor
10 Months- Led operations at Portland Air National Guard Base.
- Scheduled, managed payroll, hired, and trained new personnel.
- Managed access control for construction personnel in high-security locations to maintain site safety and compliance.
Chief of Security
6 Years 5 Months- Provided executive protection for a high-profile film industry VIP during public appearances and events.
- Supervised a staff of five security officers for 24 hours, on site security of the principal's residence.
- Scheduled, processed payroll, and supervised the entire staff.
- Responsible for scheduling, payroll, and supervision of the entire staff.
- Developed post orders and training manual to optimize personnel performance.
- Oversaw all personnel on the grounds, including high-profile guests visiting the residence.
Special Tactics Officer
2 Years 1 Month- Interviewed suspects and victims for investigations and report writing.
- Submit reports essential for prosecution, and daily reporting of activities during the shift. Testified in court to present evidence and support cases.
- Interviewing suspects and victims necessary for investigations and report writing.
- Collaborated with The Los Angeles Police Department to surveil and apprehend dangerous individuals.
- Responded to calls for service involving medical incidents, including gunshot wounds and stabbings.
Staff Sergeant / Field Training Officer
5 Years 6 Months- Served as second-in-command of Guard Division with 85 officers and 13 posts.
- Managed payroll processes and created schedules for all division personnel.
- Managed payroll and scheduling for the entire division.
- Monitored employee performance to align with client standards.
Education
High School Diploma - Information Technologies
No Degree - Information And Communication Technology
Skills
Customer engagement
Ability to maintain a calm demeanor during customer complaints.
Computer troubleshooting
Documentation expertise
Ability to learn new tasks quickly.
Ability to work with limited supervision
Self-starter
Conflict resolution
Accomplishments
- FCR - Top performer on multiple occasions.
- FCR - Consistent QA scores of 97% and above.
- Bel Air Patrol - Letter of commendation from L.A.P.D. for performance in a hostage situation.
- Willamette University - Letter of commendation from City of Salem, OR for performance on a structure fire.
Languages
English
Custom
Additional work history, references, and education certificates can be provided upon request.
Timeline
Customer Service Specialist
TTEC
01.2014 - CurrentRead More
Security Officer
Providence Health & Services
11.2011 - 04.2012Read More
Sergeant / Site Supervisor
HWA INC
10.2004 - 08.2005Read More
Public Safety Officer
Willamette University
02.2001 - 06.2011Read More
Special Tactics Officer
Special Services
06.1994 - 07.1996Read More
Chief of Security
Pop Culture Sponge INC
03.1993 - 08.1999Read More
Staff Sergeant / Field Training Officer
Bel Air Patrol
01.1991 - 07.1996Read More
Learning Post
High School Diploma from Information Technologies
Read More
Florida Institute of Technology
No Degree from Information And Communication Technology
Read More