Leslie Sandoval
Lake Elsinore,CA
Summary
Experienced Customer Service Representative/ Emergency dispatcher with 9 years of experience working in a busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming and outbound calls.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Control Care Specialist
Rapid Response Monitoring
Corona, CA
05.2015 - 05.2024
- Handle emergencies calls for residential and business alarm systems
- Manage high volume of inbound and outbound calls from subscribers and authority agencies
- Maintain professional and detail-oriented communication
- Assist with various technical troubleshooting of alarm system
- Ensure policy and procedure protocols were being met daily.
- Dispatched for Police, Fire, and Medical personnel emergencies.
Receptionist/Lead Patient Care Coordinator
Western Dental Services Inc.
Murrieta, CA
11.2011 - 02.2014
- Set and managed appointments
- Handle customer facing communication’s and in person customer experiences
- Processed insurance claims and eligibility
- Introduced patients to products and services
- Supported Doctor in various clerical tasks.
Education
Associate's Degree in Sociology -
Fullerton College
Fullerton, CA01.2020
High School Diploma -
Access High School
Buena Park, CA01.2007
Skills
- Bilingual in Spanish
- Highly efficient under pressure
- Effective listener and resourceful
- Detail-orientated/ team player
- 40 WPM Tech support for alarm systems and video monitoring
- Flexible Schedule
Certification
- Alarm Company License
- D.O.D (Dept. of Defense)Clearance
References
- Donna Hamilton Dhamilton219@yahoo.com (951) 314-1699
- Juan Murillo Murillo951@aol.com (951)905-4143
Timeline
Control Care Specialist
Rapid Response Monitoring
05.2015 - 05.2024
Receptionist/Lead Patient Care Coordinator
Western Dental Services Inc.
11.2011 - 02.2014
Associate's Degree in Sociology -
Fullerton College
High School Diploma -
Access High School