LESLIE SENIOR

Answering phone calls concerning various issues

• Expedited urgent requests from clients, ensuring timely and accurate processing of critical document submissions.
• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Maintain inventory, order supplies
• Exhibited high energy and professionalism when dealing with clients and staff.
• Handled sensitive information with discretion while adhering to stringent data protection standards set forth by organization and industry regulators.
• Developed strong professional relationships with clients, fostering trust and repeat business opportunities.
• Maintained up-to-date knowledge on international documentation regulations, providing expert advice to colleagues and clients alike.
• Assisted clients with navigating complex international documentation requirements, ensuring seamless transactions.
• Provided training sessions for new hires, sharing best practices and insights gained from years of experience as International Document Agent.

Established and maintained clean and hygienic environments by performing light cleaning duties

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Prioritized and organized work and followed through to ensure duties were accomplished.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.

Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.

• Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
• Maintained accurate logs of all security incidents to assist in future investigations.
• Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
• Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
• Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.