Leslie Sesma
El Centro,CA
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Farmer Boys
El Centro, CA
03.2024 - Current
- Operated cash registers, ensuring accurate transactions and customer satisfaction.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive environment.
- Coordinated with other departments when additional support was needed during peak hours.
- Processed refunds and exchanges according to company policy.
- Monitored cashier performance, providing feedback as needed.
- Ensured compliance with all safety regulations while performing tasks.
Front Desk Receptionist
Southwest Dental Group
El Centro, CA
10.2018 - 02.2020
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Organized team events to promote a positive work environment.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Credit Collections Representative
Don Roberto Jewelers
El Centro, CA
09.2017 - 05.2018
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Recorded information about status of collection efforts.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Researched customer accounts for any discrepancies or outstanding payments.
- Interviewed customers to obtain financial information, payment history and other relevant details.
Education
High School Diploma -
Southwest High School
El Centro, CA06-2015
Some College (No Degree) - Human Resources Development
Imperial Valley College
Imperial, CASkills
- Bilingual in English and Spanish
- Excellent communication skills
- Comfortable multitasking
- Good customer service
- Client coordination
- Inventory management
- Point-of-sale system operation
- Checkout monitoring
- Financial records oversight
- Recordkeeping
- Multitasking and organization
- Debt management
- Fraud prevention awareness
Timeline
Cashier Team Lead
Farmer Boys
03.2024 - Current
Front Desk Receptionist
Southwest Dental Group
10.2018 - 02.2020
Credit Collections Representative
Don Roberto Jewelers
09.2017 - 05.2018
High School Diploma -
Southwest High School
Some College (No Degree) - Human Resources Development
Imperial Valley College