Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications
CustomerServiceRepresentative
Leslie Simms

Leslie Simms

Wylie,Texas

Summary

Highly organized and dependable candidate adept at managing multiple priorities with a positive attitude. Demonstrated willingness to take on additional responsibilities to meet team goals. Hardworking and passionate with strong organizational skills, eagerly seeking a part-time position. Ready to contribute to the team's success in achieving company goals.

Overview

42
42
years of professional experience

Work History

Bookkeeper

Country Club Café
01.2022 - 11.2024
  • Enter daily sales into Quickbooks, confirm receipts against what was in Quickbooks, count servers money at the end of the day, prepare deposits, prepare monthly sales tax report for payment

Receptionist

North Texas Municipal Water District
11.2014 - 09.2020
  • Operate multi-line call manager, direct caller to appropriate person/department, provide excellent customer service to all guests and staff, receive, sort, and distribute incoming mail and deliveries, provide scheduling information for training rooms, help set up for training classes

Administrative Assistant

Taste of Home Restaurant
03.2012 - 11.2014
  • Bi-weekly payroll, monthly sales and TABC tax processing, verify server TABC license status, validation, and data entry of daily sales, maintain employee records

Hostess

Taste of Home Restaurant
03.2012 - 11.2014
  • Customer service, food order processing and deliveries

Catering

Taste of Home Restaurant
03.2012 - 11.2014
  • Set up, serve, and take down at catering events, maintain storage of catering supplies

Substitute Teacher

Wylie Independent School District
08.2008 - 11.2014
  • Substitute Teacher for Kindergarten – 8th grade

Customer Service Representative

ATS Computers
10.2010 - 06.2011
  • Assisted customers with postal service needs

Patient Service Representative

Tree of Life Chiropractic and Spine Institute
01.2007 - 06.2007
  • Answer phones, schedule appointments, collect payment and maintain patient records

Assistant Manager

Blockbuster Video
08.1996 - 09.1999
  • Opened / closed store, managed daily money deposits, supervised other employees, performed inventory control, customer service

Co-Owner/Operator

C&L Boutique
11.1994 - 07.1996
  • Women’s clothing business

Health Claims processor

Travelers Insurance Company
08.1988 - 11.1994
  • Requested information from health care providers to help claim processing, Answered queries of claim status

Overpayment researcher/processor

Travelers Insurance Company
08.1988 - 11.1994
  • Researched reason and payment for claim overpayments, prepared deposits of monies received
  • Was instrumental in finding embezzlement by a co-worker

Underwriters Assistant

Southland Life Insurance Company
08.1985 - 08.1988
  • Requested records from health care providers, answered calls from said providers requesting more information, kept filing system for follow up

Cashier, Customer Service

M. E. Moses Dime Store
11.1982 - 08.1985
  • Operated cash register, inventory control, verify and close registers at end of shift

Education

Associate's in applied science - Fashion Marketing

Cedar Valley College
05.1998

Skills

  • General office duties
  • Preparing correspondence
  • Spreadsheets
  • File maintenance
  • Manage and direct calls
  • Customer service
  • Multi-tasking
  • Microsoft Office
  • Access
  • Excel
  • Word
  • Outlook
  • PowerPoint
  • Publisher

Accomplishments

  • Who’s Who in American Junior Colleges, 1997 – 1998
  • Vice President’s Honor Roll, Grade Point Average 3.5 – 3.79, Fall 1996
  • President’s Honor Roll, Grade Point Average 3.80 – 4.0, Spring 1997
  • Cedar Valley College, Associate's in applied science–Fashion Marketing, 05/01/98

Qualifications

General office duties – preparing correspondence, spreadsheets, file maintenance, etc., Manage and direct calls from the public and within the company, Customer service, Multi-task with focus on priorities, Microsoft Office (Access, Excel, Word, Outlook, PowerPoint, Publisher) and Adobe applications, QuickBooks and Quicken, Data Entry and 10-key by touch, Cash processing procedures

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Leslie Simms