LESLIE SIMPSON
Sulligent,AL
Summary
Detail-oriented office manager with proven skills in workflow optimization, effective communication, and administrative support. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Office Manager
SIMPSON MAINTENANCE
VERNON, AL
10.2024 - Current
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated schedules and meetings for management and staff members.
- Assisted in maintaining accurate financial records using accounting software.
- Implemented organizational systems to optimize document storage and retrieval.
- Trained new employees on office protocols and operational procedures.
- Monitored inventory levels, placing orders for office supplies as needed.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Medical Biller and Coder
VERNON MEDICAL CENTER
VERNON, AL
01.2023 - Current
- Processed medical claims accurately using advanced billing software systems.
- Reviewed and verified patient information to ensure compliance with healthcare regulations.
- Collaborated with healthcare providers to resolve coding discrepancies and billing issues.
- Maintained up-to-date knowledge of insurance policies and coding guidelines for maximum reimbursement.
- Trained new staff on best practices in medical billing and coding procedures.
- Conducted regular audits of billing records to identify errors and implement corrective actions.
- Assisted in streamlining workflow processes to enhance operational efficiency within the department.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
Office Manager
VERNON MEDICAL CLINIC
VERNON, AL
03.2014 - 12.2022
- Developed communication channels to streamline interdepartmental collaboration.
- Provided administrative support during company events and initiatives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
Associate of Applied Science - MEDICAL ADMINISTRATION
BEVILL STATE COMMUNITY COLLEGE
FAYETTE, AL08-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Clerical support
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling
- Workflow optimization
- Business administration
- Compliance monitoring
- Technical support
Timeline
Office Manager
SIMPSON MAINTENANCE
10.2024 - Current
Medical Biller and Coder
VERNON MEDICAL CENTER
01.2023 - Current
Office Manager
VERNON MEDICAL CLINIC
03.2014 - 12.2022
Associate of Applied Science - MEDICAL ADMINISTRATION
BEVILL STATE COMMUNITY COLLEGE