Leslie s marcial-vega
Riverside,CA
Summary
Seeking a challenging opportunity to pave the way for a promising career trajectory. Eager to secure a position aligning with skills and aspirations, enabling professional growth and development. Committed to positively contributing to a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
Cross Country Workforce Solutions
Commerce, CA (remote)
09.2022 - 01.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Monitored front areas so that questions could be promptly addressed.
Call Center Operator
West Dermatology
Santa Ana, CA
11.2021 - 09.2022
- Duties; answered calls and transfer to the correct department, as well as verifying the patient’s insurances and enter demographics.
- Collaborated with team members to share best practices, resulting in improved overall performance of the call center.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Played an integral role in maintaining a positive work environment, fostering open communication and collaboration among team members for continuous improvement.
- Managed high-stress situations professionally, resulting in satisfied customers even under challenging circumstances.
- Streamlined call center operations for increased efficiency through effective call routing and queue management.
- Educated customers about billing, payment processing and support policies and procedures.
Retail Customer Sales Associate
Sebamed USA
Irvine, CA
08.2020 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Contributed to store revenue growth through consistent cross-selling and add-on sales techniques.
- Assisted in inventory management, ensuring the availability of products for customers to purchase.
- Actively participated in weekly staff meetings aimed at discussing sales performance, providing valuable input to improve team efficiency and achieve desired outcomes.
Administrative Assistant
D'vega Builders
Riverside, CA
10.2019 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School -
Skills
- Bilingual Spanish
- Documentation skills
- Complaint handling
- Customer focus
- Call flow maximization
- Call center experience
- Retail experience
- Performance monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Coordinator
Cross Country Workforce Solutions
09.2022 - 01.2024
Call Center Operator
West Dermatology
11.2021 - 09.2022
Retail Customer Sales Associate
Sebamed USA
08.2020 - 11.2021
Administrative Assistant
D'vega Builders
10.2019 - 07.2021