Leslie Sosa
Groveland,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Committed in providing exceptional customer experience. With strong organizational abilities and proven success managing multiple projects.
Overview
5
5
years of professional experience
Work History
Promoted - Shift Leader
Moes Southwestern Grill
Clermont, FL
10.2023 - Current
- Supervised and managed the daily operations of food and beverage, including staff scheduling, inventory control, cost management, and customer service.
- Ensure team is following compliance with health regulations and quality standards.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Created, updated, and monitored schedules for the team, ensuring that the store was fully staffed.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Handled customer escalations prioritizing customer experience and satisfaction.
Crew Member
Moes Southwestern Grill
Clermont, FL
05.2023 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash.
- Preparation of food items requested by customers.
- Greeting customers as they walk through the door, ensuring a welcoming environment and positive experience is given at all times.
Crew Member
Chipotle Mexican Grill
Lake Mary, Florida
01.2020 - 04.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash.
- Preparation of food items requested by customers.
- Greeting customers as they walk through the door, ensuring a welcoming environment and positive experience is given at all times.
Education
Esthetician License -
Florida Dermal Insititute
Longwood, FL04-2024
High School Diploma -
Lake Mary High School
Lake Mary, FL05-2022
Skills
- Customer Service Management
- Sales expertise
- Staff Supervision
- Goal Setting and Tracking
- Team motivation
- Employee Scheduling
- Team Leadership
- Cash Handling
- Positive Attitude
- Shift Scheduling
- Problem-Solving
- Staff Development
- Time Management skills
- Open work schedule
- Self-Directed
- Flexible and Adaptable
Timeline
Promoted - Shift Leader
Moes Southwestern Grill
10.2023 - Current
Crew Member
Moes Southwestern Grill
05.2023 - Current
Crew Member
Chipotle Mexican Grill
01.2020 - 04.2023
Esthetician License -
Florida Dermal Insititute
High School Diploma -
Lake Mary High School
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