Leslie Taylor
Albany,NY
Summary
Results-driven Assistant Manager with expertise in team leadership and project management. Skilled in leading diverse teams and enhancing operational efficiency while delivering exceptional customer service. Proven ability to cultivate partnerships, manage multiple priorities, and drive productivity, contributing to overall business success.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Janitronics/Regeneron Pharmaceuticals Inc
Rensselaer, New York
12.2021 - Current
- Coordinated daily operational activities to maintain seamless workflow within facility.
- Trained, coached, and developed employees to ensure adherence to operating policies.
- Approved payroll and managed department budget, ensuring financial alignment with operational goals.
- Ensured compliance with FDA regulations and good manufacturing practices during inspections.
- Interviewed prospective employees, contributing to informed hiring decisions.
- Provided cross-functional support to management and customers.
- Collaborated with management to design training programs for staff development.
- Facilitated interdepartmental communication to streamline operations.
- Managed customer service inquiries and resolved complaints promptly.
Assistant Program Manager
Unity House of Troy Inc
Troy, NY
07.2017 - 09.2020
- Managed daily operations of group home serving nine adult women with severe mental health needs, ensuring safety and compliance.
- Coordinated with doctors, psychiatrists, nurses, and pharmacists for all client care.
- Oversaw medication administration for nine clients, ensuring adherence to protocols and promoting client health.
- Discussed and implemented medication changes with prescribing doctors.
- Attended medical visits with clients to update psychiatrists on changes in behavior or symptoms.
- Developed staff schedules and coordinated coverage for program operations, maintaining consistent support for clients.
- Served as on-call manager for after-hours issues across four group homes and off-site residents.
- Managed inventory, ordering, and organization of all medications and controlled substances.
Admissions Coordinator
Woodland Village LLC
Troy, NY
08.2016 - 08.2017
- Managed admission process for new residents, ensuring smooth transitions into Assisted Living Adult Home.
- Screened potential residents and provided information on Assisted Living fundamentals.
- Obtained treatment plans and personal goals to support positive transitions.
- Processed medical and mental health records from physicians, hospitals, and caregivers.
- Partnered with referring agencies and service providers to coordinate comprehensive care for residents.
- Addressed resident and family concerns as primary point of contact, enhancing satisfaction and trust.
- Reviewed and assisted with updates to department policies and procedures.
Sr. Family Assessment Worker/Family Support Worker
Healthy Families NY
Troy, NY
01.1995 - 03.2015
- Managed revolving caseload of 100-150 diverse families, ensuring comprehensive support throughout assessment process.
- Served as primary liaison for Healthy Families Prevent Child Abuse and Neglect program, facilitating communication and resources for families.
- Acted as liaison between clients and community service providers.
- Developed collaborative relationships with community organizations and service providers to enhance support for families.
- Implemented personalized interventions to address unique needs of clients.
- Presented final assessments to management team weekly.
- Prepared and maintained documentation required by New York State Office of Children and Family Services.
- Conducted workshops at Prevent Child Abuse New York National Conference.
- Developed personalized service plans in collaboration with families and community resources.
- Facilitated home visits to gather information and support family engagement.
- Provided training and mentorship to new staff on assessment processes and tools.
- Documented findings accurately in compliance with organizational standards and policies.
Education
High School Diploma - Business
Watervliet Junior/Senior High School
Watervliet, NY06-1992
Psychology
Sage Jr. College of Albany
Albany, NYSkills
- Program management
- Crisis intervention
- Case management
- Quality assurance
- Regulatory compliance
- Operational oversight
- Performance evaluation
- Staff scheduling
- Team leadership
- Vendor management
- Customer relations
- Service excellence
- Satisfaction strategies
- Promotional planning
- Multitasking and organization
- Problem solving
- Process improvement
- Strategic thinking
- Adaptability in operations
- Employee supervision
- Employee relations
- Schedule oversight
- Phone etiquette
- Administrative support
- Goal setting and planning
- Conflict resolution
Personal Information
- Title: Skilled Human Service Worker with 20+ year’s of experience.
- Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Janitronics/Regeneron Pharmaceuticals Inc
12.2021 - Current
Assistant Program Manager
Unity House of Troy Inc
07.2017 - 09.2020
Admissions Coordinator
Woodland Village LLC
08.2016 - 08.2017
Sr. Family Assessment Worker/Family Support Worker
Healthy Families NY
01.1995 - 03.2015
High School Diploma - Business
Watervliet Junior/Senior High School
Psychology
Sage Jr. College of Albany