Leslie Tomes

Results-oriented professional with extensive experience in customer service and management. Proven ability to lead teams and manage operations while providing excellent customer service. Demonstrated success in developing strategies to improve customer satisfaction and loyalty, increase revenue, and reduce operating costs. Adept at using data to make strategic decisions and achieve business objectives. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.