Leslie Troyer
Clermont,FL
Summary
Dynamic professional with a strong background in customer service and team collaboration. Known for effectively managing classroom environments while addressing student needs and enhancing educational experiences.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Administration
Lake Montessori
Leesburg, FL
08.2024 - Current
- Collaborated with teachers to refine curriculum and strengthen student learning initiatives.
- Mentored new teachers by providing guidance and resources for effective pedagogical practices.
- Participated in recruitment efforts by interviewing candidates and making hiring recommendations.
- Met with teachers to assess classroom policies and develop strategies for enhancement.
Lead Primary Teacher
Lake Montessori
Leesburg, Florida
08.2020 - 07.2024
- Guided children in academic, social, practical life, and independent learning skills within a Montessori primary classroom.
- Cultivated nurturing classroom environment that fostered open communication and collaboration among students.
- Conducted regular evaluations to assess and monitor student progress.
- Maintained accurate student records to monitor and support individual development and learning progress.
- Engaged with parents and staff to address student needs, enhancing school-family relationships and support systems.
- Managed classroom routines, materials, and behavior while ensuring a safe learning environment.
Attractions Seasonal Cast Member
Walt Disney World Resort
Orlando, FL
05.2012 - 12.2020
- Greeted guests and provided exceptional customer service throughout their visit.
- Engaged with guests to provide information and answer questions, ensuring an enjoyable visit.
- Ensured safety protocols were followed by all guests and team members.
- Monitored ride queues and enforced safety rules to protect guests and maintain order.
- Maintained cleanliness and organization of attractions to enhance guest experience.
English Teacher
Beautiful Grassland Montessori
Chongqing, China
02.2019 - 01.2020
- Supported two lead teachers in English instruction for 24 students, enhancing language skills and literacy development.
- Facilitated classroom management to promote an organized, safe, and engaging learning environment for optimal student learning.
- Engaged with parents to discuss student development and academic goals, fostering strong home-school connections.
Regional Intake & Safe Families Coordinator
Bethany Christian Services
Winter Garden, Florida
12.2014 - 07.2018
- Managed case management, record keeping, and reporting across five states to ensure compliance and support for families.
- Coordinated host family management and referrals to enhance responsiveness and effectiveness of service delivery.
- Facilitated placements and monitored arrangements to ensure quality support for families.
- Built partnerships with community agencies and families to strengthen host family recruitment efforts.
- Served as communication liaison between families and agencies to enhance service delivery. for inquiries in Florida, Alabama, Mississippi, South Carolina, and Arkansas.
- Maintained accurate information systems to streamline operational processes.
- Provided referrals and guidance to interns in alignment with organizational objectives.
- Supported organizational goals through effective communication strategies.
Guest Services Coordinator
Universal Orlando
Orlando, Florida
08.2013 - 01.2015
- Resolved guest concerns promptly, contributing to improved overall satisfaction. Performed concierge duties, delivering essential information and services to enhance guest experience. Processed financial transactions accurately efficiently to ensure accurate record-keeping. Coordinated bookings and reservations while overseeing ticket transactions for seamless guest service.
- Resolved guest concerns promptly, contributing to improved overall satisfaction.Performed concierge duties, delivering essential information and services to enhance guest experience.Processed financial transactions accurately efficiently to ensure accurate record-keeping.Coordinated bookings and reservations while overseeing ticket transactions for seamless guest service.
- Managed reservation systems for dining, accommodations, and special events.
- Assisted guests with inquiries and provided information about park offerings.
Education
Bachelor of Arts - Sociology
Auburn University
Auburn, Alabama05-2012
Skills
- Customer service
- Organizational skills
- Problem solving
- Team collaboration
- Communication skills
- Conflict resolution
Certification
- TEFL
- PRIMARY MONTESSORI 3-6 CERTIFICATE
Volunteer and Community Outreach
Animal League – Groveland, FL | Volunteer | 08/2026–Present
• Volunteer in support of animal care, enrichment, and day-to-day organizational needs.
Lake County Animal Shelter | Foster Volunteer | Present
• Provide foster care for shelter animals by offering a safe, nurturing temporary home and supporting their care and well-being.
Timeline
Administration
Lake Montessori
08.2024 - Current
Lead Primary Teacher
Lake Montessori
08.2020 - 07.2024
English Teacher
Beautiful Grassland Montessori
02.2019 - 01.2020
Regional Intake & Safe Families Coordinator
Bethany Christian Services
12.2014 - 07.2018
Guest Services Coordinator
Universal Orlando
08.2013 - 01.2015
Attractions Seasonal Cast Member
Walt Disney World Resort
05.2012 - 12.2020
Bachelor of Arts - Sociology
Auburn University