Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Leslie Urbina

Leslie Urbina

Houston,Tx

Summary

Dynamic and dedicated professional with over 3 years of experience at HEB Grocery Store, excelling in customer service and problem-solving. Recognized for outstanding customer satisfaction and multitasking abilities, including a Cashier of the Month award at Home Depot. Builds strong relationships and meets rigorous quality goals, demonstrating exceptional planning and organizational skills.I take pride in my integrity my mother is a single mom she has always taught me to work towards your goals . I'm willing to take on any challenge at any given time and show you how well I work under pressure. I want my attribution to any company I work for to be seen by my actions and not by my words.

Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.

Experienced with understanding client preferences and curating personalized shopping experiences. I utilize strong communication and organizational skills to ensure client satisfaction. Knowledge and product selection to enhance shopping experience.

Overview

4
4
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
12.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • I go above and beyond for my customers I've been with the company for a little over 3 years my people know me here on a personal level. They gravitate towards me and know if they have an issue I will handle it effectively .
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • customer service is our bold promise, I take pride in the way I handle our customers every shift.
  • I have genuine relationships with all managers and department partners .
  • Each day I make sure that I am at my 100% , I love to be my teams hype man on a stressful busy day .

Cashier

Home Depot
10.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided top service by December I was awarded Cashier of the Month
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • often was selected to assist translating for customer service

Education

Associate of Science - Nursing

Lone Star College
Kingwood, TX
06-2025

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Relationship building
  • Flexible schedule
  • Upbeat and outgoing attitude
  • Very dedicated
  • Sales expertise
  • Purchase recommendations
  • Teamwork and collaboration
  • Food safety and sanitation
  • Time management
  • Reliability
  • Problem-solving
  • Customer satisfaction
  • Multitasking Abilities

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Personal Shopper

HEB Grocery Store
12.2021 - Current

Cashier

Home Depot
10.2020 - 05.2021

Associate of Science - Nursing

Lone Star College
Leslie Urbina