Leslie Valdez
Summary
Dedicated professional with expertise in organization and time management. Proven track record of enhancing client satisfaction through effective communication and meticulous attention to detail. Detail-oriented housekeeper with a proven record in quality assurance and safety protocols. Expertise in streamlining cleaning processes and training staff to uphold high standards of service.
Overview
7
7
years of professional experience
Work History
Housekeeper
Let It Shine Home Cleaning
Grapevine
05.2019 - Current
- Streamlined organization of cleaning supplies and equipment to enhance workflow efficiency.
- Trained new staff on cleaning protocols and safety measures to ensure compliance and quality.
- Maintained cleanliness of residential spaces using effective cleaning techniques.
- Monitored cleaning tasks to ensure adherence to company quality standards.
- Communicated with clients to address specific cleaning preferences or concerns.
- Managed time effectively to complete tasks within scheduled appointments.
Front Desk Receptionist
Trevino gymnatics
Lancaster
01.2024 - 02.2026
- Greeted visitors warmly, offering detailed insights on gymnastics programs to enhance their experience.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments for classes and events using gym management software.
- Assisted clients in efficiently scheduling appointments for services.
- Resolved customer complaints efficiently by following established protocols, ensuring customer satisfaction.
- Processed payments and issued receipts, maintaining accuracy in billing and change to support seamless transactions.
Server
knockout sportsbar
Grapevine
01.2025 - 06.2025
- Provided exceptional customer service in a fast-paced sports bar environment.
- Guided guests in menu selections and accommodated special dietary needs to enhance dining experience.
- Processed orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints effectively to improve satisfaction and foster repeat visits.
- Maintained cleanliness and organization of tables and dining areas.
- Educated new servers on bar procedures and customer engagement strategies to ensure consistent service quality.
- Ensured compliance with health and safety regulations during service operations.
Education
High School Diploma -
Grapevine High School
Grapevine, TX02-2020
Skills
- Quality assurance
- Safety protocols
- Inventory management
- Time management
- Customer service
- Appointment scheduling
- Billing accuracy
- Multi-line telephone systems
- Document management
- Training and onboarding
- Effective communication
- Customer relationship management
- Payment processing
Languages
Spanish
Professional
Timeline
Server
knockout sportsbar
01.2025 - 06.2025
Front Desk Receptionist
Trevino gymnatics
01.2024 - 02.2026
Housekeeper
Let It Shine Home Cleaning
05.2019 - Current
High School Diploma -
Grapevine High School