Leslie Vance Forsythe
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Tegria
08.2024 - Current
- Resolved customer inquiries using CRM software, enhancing support efficiency.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Analyzed customer feedback to identify trends and improve service delivery.
Customer Service Representative
Insight Global
09.2023 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to address customer needs efficiently.
- Managed escalated issues with professionalism, ensuring timely resolution and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Urgently Roadside Assistance
05.2022 - 09.2023
- Assisted in taking inbound and outbound phone calls for any customer inquiries and general customer assistance. Managed customer account information, including sensitive payment data, as well as product sales history.
Account Executive
Portfolio Recovery Associated (PRA Group)
07.2020 - 01.2022
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Implemented best practices for account management, improving overall operational efficiency.
- Trained new team members on systems and processes, fostering a collaborative work environment.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Education
Associates of the Arts degree - English Literature
Mississippi County Community College
05.1994
Skills
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Problem-solving
- Live chat support
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Call center experience
Timeline
Customer Support Specialist
Tegria
08.2024 - Current
Customer Service Representative
Insight Global
09.2023 - 08.2024
Customer Service Representative
Urgently Roadside Assistance
05.2022 - 09.2023
Account Executive
Portfolio Recovery Associated (PRA Group)
07.2020 - 01.2022
Associates of the Arts degree - English Literature
Mississippi County Community College
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