Leslie Villa
Las Vegas,NV
Summary
Experienced Casino Cage Cashier with proven background in handling high-volume transactions and maintaining accurate records. Possess strong mathematical skills, ability to work under pressure, and solid knowledge of casino operations. Known for exceptional customer service abilities, along with adept handling of monetary exchanges, ensuring integrity and accuracy at all times. Have contributed significantly to improving operational efficiency and customer satisfaction in previous roles.
Overview
3
3
years of professional experience
Work History
Casino Cage Cashier
The Cromwell Las Vegas Hotel & Casino
Las Vegas, Nevada
10.2024 - Current
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Balanced the cash drawer at the beginning and end of each shift.
- Verified customer identification to ensure compliance with gaming regulations.
- Maintained an accurate record of all transactions in the casino's computer system.
- Organized paperwork associated with casino cage operations such as check-cashing forms, customer credit applications.
Casino Cage Cashier
Luxor Las Vegas
Las Vegas
04.2023 - 09.2024
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Assisted in training new employees as needed.
- Balanced the cash drawer at the beginning and end of each shift.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency
- Verified customer identification to ensure compliance with gaming regulations.
Customer Service Representative
Barclays Bank Delaware
Las Vegas, NV
12.2021 - 06.2022
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CA05-2018
Skills
- Cashiering experience
- Cross-training
- Currency conversion
- Dependability
- Bilingual
- Cash transaction reporting
- Window service control
- Customer Service
Timeline
Casino Cage Cashier
The Cromwell Las Vegas Hotel & Casino
10.2024 - Current
Casino Cage Cashier
Luxor Las Vegas
04.2023 - 09.2024
Customer Service Representative
Barclays Bank Delaware
12.2021 - 06.2022
High School Diploma -
Segerstrom High School