Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Walker

Seattle,WA

Summary

Dynamic professional with a proven track record in leadership and problem-solving, spanning roles from PSR at Polyclinic to Probation Officer. Demonstrates expertise in customer service and critical thinking, driving significant improvements in team efficiency and client satisfaction. Skilled in front desk management and conflict resolution, committed to operational excellence in high-pressure environments.

Overview

21
21
years of professional experience

Work History

Patient Care Coordinator

Polyclinic/Optum
Seattle, WA
02.2023 - Current
  • My duties include patient registration, insurance verification and entry, collection of payment, and scheduling appointments that are scheduled for that day, along with any walk-ins with any number of needs or questions.
  • This job is mostly about thinking on your feet, solving problems, and bridging the gaps between the patients and departments, literally directing traffic. Being polite, positive, and efficient are key.

Food Runner/Register/Host

Lowell's Restaurant
Seattle, WA
08.2021 - 12.2022
  • No matter my position I worked it was about customer service, running as a team and paying attention to details in a quick manner
  • I use observational skills to optimize customer dining experience and contribute to the business team
  • Being flexible in tasks in an ever-changing high volume environment
  • Adapt to restaurant needs with different systems of organization depending on daily role

Server/Expo/Host/Bartender

Marination: Supersix
07.2016 - 08.2021
  • Servers are responsible for positive guest interactions from the moment they walk through the door to the time they leave in a friendly and effective manner
  • I have continued to do this while learning other positions and skills
  • The beauty of this company is that it only runs as a team which means not only working closely with front of house and back of house staff but also learning multiple positions
  • It has allowed me to see the bigger picture and help provide better service to my customers as well as my co-workers

Asst Dir of Security

Valor Security/Universal Protective Services
10.2012 - 06.2016
  • As the Assistant Director the additional tasks on top of the normal security officer duties included maintaining training files, providing and grading all officers training on at least a weekly basis, making sure all supervisors continue to complete their responsibilities, review and approve reports, address discipline and scheduling needs, coordination with mall management and the attached office tower in all matters, coordinating active drills, and remaining in constant communications with law enforcement and other city agencies for any events or issues

Sales Associate/Manager

Learning Quest Toys/IQPlay
11.2010 - 12.2014
  • My duties as manager include 3 different stores, tracking product sales and trends, employees and their daily operations while carrying out my own normal sales associate responsibilities, open and closing of stores, interviews, hiring and termination, scheduling and discipline of staff

Probation Officer

Department of Corrections
05.2004 - 05.2010
  • Duties include: following Washington State's policies and procedures, documentation on clients, managing caseloads, interviewing clients in office, court and resident checks, coordinating treatment and community resources, planned and completed arrests, ongoing training on practices and policies, and other job related projects

Education

BA - Criminal Justice, General Studies

Seattle University
Seattle, WA
06.2004

Skills

  • Leadership
  • Management
  • Customer service
  • Conflict Resolution
  • Time management
  • Critical thinking
  • Mentoring and training
  • Documentation
  • Works well solo or in a team
  • Attention to detail
  • Strong organization
  • Problem-solving skills
  • Front desk management

Timeline

Patient Care Coordinator

Polyclinic/Optum
02.2023 - Current

Food Runner/Register/Host

Lowell's Restaurant
08.2021 - 12.2022

Server/Expo/Host/Bartender

Marination: Supersix
07.2016 - 08.2021

Asst Dir of Security

Valor Security/Universal Protective Services
10.2012 - 06.2016

Sales Associate/Manager

Learning Quest Toys/IQPlay
11.2010 - 12.2014

Probation Officer

Department of Corrections
05.2004 - 05.2010

BA - Criminal Justice, General Studies

Seattle University

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Leslie Walker