Leslie Whitney
Hanover Park,IL
Summary
Customer support specialist with a strong focus on relationship management and effective communication. Successfully resolved inquiries while maintaining high client satisfaction and confidentiality. Committed to delivering timely and accurate solutions to foster long-term partnerships.
Overview
15
15
years of professional experience
Work History
Client Support Specialist
Titan Cloud Software
Nashville, TN
10.2011 - 07.2026
- Responded promptly to customer requests via phone, email or chat applications.
- Maintained positive relationships with customers by delivering timely, accurate information and effective solutions to inquiries.
- Demonstrated excellent communication skills with customers and colleagues through both verbal and written methods.
- Cultivated trust with customer accounts through open and interactive communication, fostering long-term partnerships.
- Addressed individual issues with passionate exploration of possible solutions.
- Coordinated scanning and uploading of critical compliance documents for the largest client, ensuring timely access and accuracy.
- Executed a monthly mailing campaign to distribute important information to clients.
- Monitored incoming emails for customer questions or concerns regarding products or services.
- Worked independently with minimal supervision while delivering superior performance results.
- Managed multiple tasks simultaneously while ensuring deadlines were met with accuracy.
- Adhered to all established policies and procedures when providing support services to clients.
- Ensured compliance with relevant regulations when handling confidential information from customers.
- Developed relationships with key contacts at various companies within the client base.
Education
GED -
Thomson
Skills
- Client service excellence
- Teamwork and collaboration
- Attention to detail
- Time management
- Organizational skills
- Excellent communication
- Data entry
- Customer data confidentiality
- Active listening
- Empathy and patience
- Client relationship building
- Client rapport building
- Strong work ethic
- Multitasking and prioritization
- Professional telephone demeanor
- Self-motivation
Personal Information
Title: Customer Service Representative
LANGUAGES
English, Native
Timeline
Client Support Specialist
Titan Cloud Software
10.2011 - 07.2026
GED -
Thomson