Leslie Williams
Spring
Summary
Motivated Courier, with significant experience transporting medical records and specimens. Detailed and focused on delivering within designated timeframes. Possesses valid driver's license and clean driving record.
Overview
18
18
years of professional experience
Work History
Medical Courier
LabCorp
09.2024 - Current
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Followed safety procedures and regulations to protect packages and vehicles.
- Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Properly documented all specimens received using [Software].
Medical Courier
Diligent Delivery Services
11.2017 - Current
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Maintained adherence to stringent delivery deadlines.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Delivered medical supplies and equipment to healthcare facilities.
- Responded quickly to any changes or requests from dispatch personnel.
Customer Service Representative/Customer Service Representative/Call Center Customer Service Representative
Zions Bancorporation
02.2007 - 05.2012
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Implemented additional services to maintain exceptional client service ratings.
- Helped clients navigate online systems within established frameworks to obtain services.
Education
High School Diploma -
Booker T. Washington High School
05.1997
Skills
- Coordinating Efficient Routes
- Delivering Time-Sensitive Specimens
- Clean Driving Record
- Pickup of Patient Documentation
- Delivery and Pickup
- Computer Skills
- Organizational Skills
- Microsoft Office
- Phone and Email Etiquette
- Customer Data Confidentiality
- Understanding Customer Needs
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
Education and Training
Houston, TX,other
Contact
Spring, TX 77373
Timeline
Medical Courier
LabCorp
09.2024 - Current
Medical Courier
Diligent Delivery Services
11.2017 - Current
Customer Service Representative/Customer Service Representative/Call Center Customer Service Representative
Zions Bancorporation
02.2007 - 05.2012
High School Diploma -
Booker T. Washington High School
Similar Profiles
Denise WheelerDenise Wheeler
Lab Assistant at LabCorpLab Assistant at LabCorp
Brenda GageBrenda Gage
Certified Phlebotomist Technician at LabCorpCertified Phlebotomist Technician at LabCorp
Kajal PatelKajal Patel
Lab Support Technician at LabCorpLab Support Technician at LabCorp
Kasey RayKasey Ray
Senior Specialty Development Executive at LabCorpSenior Specialty Development Executive at LabCorp
Monica MorenoMonica Moreno
Customer Service Cashier at Súper Mercado GiganteCustomer Service Cashier at Súper Mercado Gigante