Leslie Wright
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Millenium Group
01.2021 - Current
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Proficient in process and sorting of all inbound/outbound mail. Deliver and pick-up interoffice mail daily.
- Streamline Mail Center processes for improved efficiency and reduced wait times.
- Operate x-ray machine and postal equipment.
- Collaborate with team to develop best practices for consistent service delivery requirements.
- Handle large quantity accountable mail such as Certified, Federal Express, UPS and DHL.
- Handle customer service issues both internal clients and vendors.
Warehouse Production Worker
Amazon Warehouse
08.2021 - 11.2022
- Completed orders within tight deadlines while adhering to company standards for accuracy and precision in all tasks performed.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Ensured quality control for outgoing shipments by conducting thorough inspections before packaging and loading onto delivery vehicles.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
- Improved team performance through cross-training in multiple warehouse functions for greater flexibility and versatility.
- Assisted in inventory audits to maintain accurate records and minimize discrepancies between physical stock levels and system data.
Night Crew Manager
McDonald's
04.2020 - 01.2021
- Managed weekend and night staff crews.
- Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive restaurant experience.
- Ensured the restaurant was clean and prepared for the next shift manager.
- Verified company safe and cash register drawers to ensure accuracy before and after shifts.
- Monitored product expiration dates diligently, rotating stock to ensure freshness while minimizing losses due to spoilage or returns.
- Contributed to increased sales performance by effectively managing promotional displays and signage during overnight shifts.
Team Leader, Logistics
PNC Bank
07.2014 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to internal clients.
- Was proficient in processing and sorting inbound/outbound mail for approximately fifty PNC branches and distribution to final destination.
- Streamlined Mail Distribution Department processes for improved efficiency and reduced wait times.
- Received incoming calls for inquiries, operated postal equipment.
- Collaborated with team to develop best practices for consistent service delivery requirements.
- Handled high volume accountable mail such as Certified, Federal Express, UPS and DHL. Managed tracking database of all express mail.
- Managed all customer service issues both internal and external clients.
- Performed daily mail run deliveries to U.S Postal Service, Delaware Courthouses and additional PNC buildings.
- Handled confidential mail delivery for the PNC Legal Department.
- Facilitated open lines of communication between upper management and frontline staff members, ensuring that feedback was shared constructively both ways regularly .
Photocopier Coordinator
Cannon Business Services
03.2000 - 07.2014
- Increased overall product quality through meticulous attention to detail during operation processes.
- Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
James Groves Adult High School
Wilmington, DE06.2014
Skills
- Complaint Resolution
- Product Knowledge
- Quality Assurance
- Manufacturing Operator Experience
- Equipment Monitoring
- Workplace Safety
- Quality Control
- Problem-Solving
- Strong Work Ethic
- Shipping and Labeling
- Good Communication
- Computer Skills
Certification
ServSafe, 07/2020, 07/2025
Timeline
Warehouse Production Worker
Amazon Warehouse
08.2021 - 11.2022
Customer Service Representative
The Millenium Group
01.2021 - Current
Night Crew Manager
McDonald's
04.2020 - 01.2021
Team Leader, Logistics
PNC Bank
07.2014 - 11.2020
Photocopier Coordinator
Cannon Business Services
03.2000 - 07.2014
High School Diploma -
James Groves Adult High School
ServSafe, 07/2020, 07/2025
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