Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Zertuche

Abilene,TX

Overview

6
6
years of professional experience

Work History

Bank Teller

First Financial Bank
Abilene, TX
08.2024 - Current
  • Nurtured lasting relationships with customers to promote repeat business.
  • Analyzed customer account inquiries through internal banking systems.
  • Authenticated customer signatures on documents and maintained accuracy of paperwork before submission for approval.
  • Promoted bank products including savings accounts and credit cards to existing clients.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Upholded confidentiality standards for bank records, transactions, and customer information.
  • Recognized unusual patterns in account holders' accounts and communicated discrepancies to supervisor without delay.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Server

Miguel's Mex Tex Cafe
Abilene, TX
04.2024 - 11.2024
  • Welcomed guests and presented menus
  • Detailed menu offerings to guests, suggested appropriate choices, and captured orders for food and beverages.
  • Scouted assigned areas to analyze and meet customer needs, skillfully organizing tasks during peak hours.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Engaged with customers to assess satisfaction with meals, swiftly addressing issues to enhance experience.
  • Provided exceptional service to high volume of daily customers.
  • Removed dirty dishes and glasses from tables or counters, ensuring readiness of areas for subsequent diners.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Upheld high standards of sanitation in accordance with health department regulations.

Retail Sales Associate

Dillard's
Abilene, TX
01.2023 - 03.2024
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Stocked shelves with merchandise according to company standards.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Ensured clean work environment through sweeping, dusting, vacuuming, and mopping floors.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Trauma Admissions Representative

Hendricks Medical Center
Abilene, TX
04.2019 - 12.2022
  • Checked-in patients when they arrived at the front desk; obtained chief complaint to be assessed and attended properly by medical staff.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Performed quality assurance checks on documentation to ensure accuracy of data entry.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Greeted patients, verified insurance information and collected copays.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Education

High School Diploma -

Abilene High School
Abilene, TX
06-2018

Some College (No Degree) - Criminology

Cisco Community College
Abilene, TX

Skills

  • Customer service
  • Cash handling
  • Transaction processing
  • Data entry
  • Client relationship management
  • Problem solving
  • Confidentiality standards
  • Attention to detail
  • Patience and empathy
  • Spanish speaking
  • Teamwork and collaboration
  • Strong work ethic
  • Reliability
  • Organization
  • Planning
  • Cultural awareness

Languages

Spanish
Native/ Bilingual

Timeline

Bank Teller

First Financial Bank
08.2024 - Current

Server

Miguel's Mex Tex Cafe
04.2024 - 11.2024

Retail Sales Associate

Dillard's
01.2023 - 03.2024

Trauma Admissions Representative

Hendricks Medical Center
04.2019 - 12.2022

High School Diploma -

Abilene High School

Some College (No Degree) - Criminology

Cisco Community College

Similar Profiles

CREATE PROFILE
Leslie Zertuche