Leslie De Lazaro
Sylmar,CA
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
3
3
years of professional experience
Work History
Associate Team Leader
H&R BLOCK
Chatsworth, CA
12.2022 - 04.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Executed and held all tax office associates accountable to Standard Operating Procedures execution and client service experience
- Mentored, trained, and supported new staff members in office policies and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
TEACHER
ACE Enrichment
10.2021 - 10.2022
- Provided positive environment, encouraging students to be actively engaged in learning process.
- Delivered continuous and appropriate student growth and achievement for age group, subject area and program classi cation.
- Prepared materials and classrooms for class activities.
TAX PREPARER
H&R Block
01.2020 - 01.2021
- Computed taxes owed and overpaid, using adding machines and personal computers and complete entries on forms, following tax form instructions and tax tables
- Explained federal and state tax laws to individuals.
- Scheduled appointments with clients.
- Used all appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
Education
Bachelor of Arts - Theatre
California State University Northridge
Northridge, CA05.
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA06.2009
Skills
- Credit Card Transaction Processing
- Workflow Processes
- Strong Problem Solver
- Digital File Management
- Front Office Management
- Staff Management
- Organizational Skills
- Written Communication
- Customer Service
- Microsoft office
- Tech-Savvy
- Scheduling
- POS Inventory System Operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Team Leader
H&R BLOCK
12.2022 - 04.2023
TEACHER
ACE Enrichment
10.2021 - 10.2022
TAX PREPARER
H&R Block
01.2020 - 01.2021
High School Diploma -
Van Nuys Senior High School
Bachelor of Arts - Theatre
California State University Northridge