Leslie F. Guadagnoli

Deville,LA

Summary

Results-driven Vice President/Branch Manager with over 20 years of experience in customer relationship management and strategic planning. Develops and implements strategies to boost customer satisfaction while leading teams to exceed service standards. Skilled in fostering relationships and attracting new clients, ensuring compliance and operational excellence.

Overview

years of professional experience

Work History

Vice President / Branch Manager

Huntington National Bank

Alexandria, LA

02.2009 - Current

Managed daily banking operations and ensured compliance with regulations.
Supervised staff performance and provided training on customer service standards.
Developed and implemented strategies to increase customer satisfaction ratings.
Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
Maintained strict confidentiality of customer information at all times.
Coordinated with other branches to ensure smooth operation across all locations.

Teller Supervisor

Chase Bank

Pineville, LA

07.2007 - 02.2009

Supervised daily operations of teller line and ensured compliance with bank policies.
Trained and mentored tellers on customer service best practices and banking procedures.
Collaborated with management on branch initiatives to promote financial products effectively.
Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.

Skills

Customer relationship management
Compliance oversight
Strategic planning
Operational efficiency

Team leadership
Training development
Performance evaluation