Leslie Giselle Mendoza
San Jose,CA
Summary
Dynamic and results-driven professional with extensive experience on customer service. Proven expertise in cash management, enhancing team productivity and customer satisfaction. Recognized for effectively resolving customer complaints and maintaining a positive shopping environment, consistently delivering exceptional service and fostering repeat business that helped out companies. Skilled in cash handling and problem-solving. Adaptable, reliable, and bilingual with strong communication and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Cashier
Sprouts Farmers Market Inc.
San Jose, CA
12.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped out in various departments, as needed.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Cashier, Sales
Costco Wholesale Corp
San Jose, CA
08.2021 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Sold 21 gold bars through sales on the floor.
- Achieved 18 Citi Visa credit card sign ups.
- Signed up many people with executive memberhips.
- Customer sign ups for our membership Auto-Renew software.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
Cashier, Cook
Mountain Mikes
San Jose, CA
12.2020 - 08.2021
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
High School Diploma -
Mount Pleasant High School
San Jose, CANo Degree - Business Administration
De Anza College
Cupertino, CA01-2023
No Degree - Business Administration
Evergreen Valley College
San Jose, CA08-2021
Skills
- Customer service
- Positive attitude
- Effective time management
- Store opening/closing procedures
- Cash management
- Multi-tasking skill
- Employee training
- Customer service management
- Refunds and exchanges
- Problem-solving skills
- Complaint resolution
- Decision-making
- Expectation setting
Accomplishments
- Supervised team of 7 staff members.
- Achieved Sprouts account sign ups by introducing the Sprouts app for customer experience satisfaction.
Certification
- Certified Head Cashier, Sprouts Farmers Market - 2024-Currently
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Cashier
Sprouts Farmers Market Inc.
12.2024 - Current
Cashier, Sales
Costco Wholesale Corp
08.2021 - 11.2024
Cashier, Cook
Mountain Mikes
12.2020 - 08.2021
High School Diploma -
Mount Pleasant High School
No Degree - Business Administration
De Anza College
No Degree - Business Administration
Evergreen Valley College